What are the responsibilities and job description for the Collector - ONSITE position at FIRST FINANCIAL ASSET MANAGEMENT INC?
Job Details
Description
ONSITE POSITION
Job Summary: The Collector is responsible for initiating the appropriate action to collect past due balances and record accurate notes on delinquent accounts. This includes high volume phone calls and/or correspondence to assigned delinquent customers in a fast-paced, goal-oriented collections department. The collector will work closely with other collectors and lead collectors in completing claims billing and follow-up collection activities.
Job Duties-– The duties of this position include but are not limited to the following:
- Respond to inquiries in a timely and effective manner and treat customers fairly and consistently
- Working knowledge of the FDCPA, State Collection Laws, HIPAA and how they fit within the revenue management cycle
- Review and update accounts that have been referred for repossession and legal actions against debtors.
- Update customer information such as phone numbers, e-mail, and address
- Negotiates account settlements within established guidelines
- Answer telephone calls regarding account inquiries and payment collection
Qualifications
Skills
- Strong listening skills must be able to listen and take directions
- Strong negotiation skills
- Basic computer knowledge- excel and word
- Ability to work well in a team setting
Qualifications
Satisfactory preliminary criminal history background check determination and a
satisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in third party collections and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. This role requires a six months minimum collection experience.
Salary : $17 - $19
