What are the responsibilities and job description for the Assistant Retail Manager EX position at First Financial Bankshares?
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We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas, United States
SCOPE/CONTACTS:
Responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts. Assist in the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service. Responsible for positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel. Daily contact with customers, potential customers, officers, and employees.
ESSENTIAL FUNCTIONS:
- The incumbent coordinates daily work with Retail Branch Manager, other officers, and staff to meet the customers’ needs and provide a profit for the Bank.
- This position is guided by the Bank's policies, procedures, and lending limits.
- The incumbent may receive guidance concerning lending situations or customer problems from the Branch Manager, Loan Committee and/or other senior officers.
- Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
- Periodic travel to Abilene or other Bank Regions for training is required.
- Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.
MINIMUM QUALIFICATIONS:
- The incumbent must have at least two years of retail or banking experience; two years supervisory experience is preferred.
- Loan/credit experience is preferred.
- Basic math proficiency and aptitude and demonstrate aptitude to handle sensitive operational/ loan transactions and customer relationships.
- Professional appearance and demeanor are a must.
- Excellent communications skills.
- Ability to adjust to flexible hours and to sell products and services is essential to this position.
- Will assist in supervising the entire retail staff of the branch.
- Thorough knowledge of negotiable instruments is strongly desired.
- Must be able to work flexible hours and/or extended hours as business requires.
- Periodic travel to Abilene or other Bank Regions for training is required.
- Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
