Central Operations Specialist I

Summary: Perform all areas of the back-office operations for the bank. Assist clients, bank, and branch staff with operational inquiries/issues and address them accordingly. In addition, work with the Federal Reserve, Fiserv applications, supporting vendors, and correspondent banks that affect the bank operations area. Cross-train with Central Operations staff as directed by Central Operations Manager.

Duties And Responsibilities

• Understands and complies with the requirements of all laws and regulations applicable to the position.
• Adhere to company policies as defined.
• Performs all areas of back-office operations for the Bank.
• Assists Branches with operational inquiries.
• Identifies and solves operations issues.
• Works with the Federal Reserve, Fiserv, and other supporting vendors and correspondent banks that affect the bank operations area.
• On a daily basis process: non-post, stops suspects, NSF returns, exception returns, check chargeback items, large-item review and proof corrections, ATM and Debit Card maintenance.
• Reviews and reconciles daily reports including ACH, and ATM/Debit Card Maintenance, and Settlement.
• Reconciles Bank negotiable instruments, and bank control accounts, and perform callbacks as required, and department general ledger accounts.
• Assist with all types of legal processing: levies, garnishments, subpoenas, IRS summons, etc.
• Prepares monthly certifications as required.
• Processes branch cash orders, ACH returns, and cash letter adjustments through FRB and Fiserv, and any Fed adjustments.
• Review and process IRAs, including new account setups, contributions, distributions, transfers, rollovers, RMDs, and all tax reporting.
• Review and process Reg E claims
• Reviews Inactive and Dormant reports and contacts customers in regard to status; prepares escheatment to the appropriate States on an annual basis.
• Prepares monthly reports for State Bar (IOLTA), Reg D violations, and Reg O reporting and other reports as required.
• Assist and support centralized scanning of documents into the company digital archive system.
• Assist in processing Lockbox payments.
• Performs other duties as assigned.
  
  

Supervisory Responsibilities: This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• High School Diploma and some college required; aptitude to comprehend the legal documentation and regulatory requirements.
• Minimum of 2 to 3 years of related experience required - to include branch experience (teller, new accounts); back office in all operational functions; processing IRA and HSA accounts; Fedline Advantage
• Experience with Fiserv Precision and Director preferred.
  
  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.