ATM Supervisor

The ATM Operations supervisor will be responsible for the ongoing activities of the ATM Department will oversee the daily professional, technical, supervisory, and production aspects of the department.  The ATM supervisor will provide technical guidance to staff and will assist the EFT Manager with fulfilling compliance and risk management responsibilities within assigned areas of responsibility.

 Essential Duties and Responsibilities

1.  Responsible for supervising and maintaining efficient ATM operational processes.
2.  Responsible for supervising the balancing of all internal accounts/GL’s related to ATM cash. Troubleshoot when necessary and work with other team members/departments to reconcile in a timely manner.
3.  Oversee all balancing/reconciliations worked by ATM staff.
4.  Responsible for ensuring debit card disputes are properly processed.
5.  Will assist the EFT Manager in developing and implementing department processes and policies.
6.  Collaborate with the ITM department team lead to help optimize overall EFT operations.
7.  Serve as a subject matter expert on ATM operations, providing guidance and support to internal teams.
8.  Work with direct reports on establishing performance objectives and assisting with employee reviews.
9.  Ensures that file processing is performed at designated intervals to guarantee that customers are not negatively impacted.
10.  Ensures that Reg E policies are being followed.
11.  Monitors and orders debit card stock when needed.
12. Adheres to the BSA/AML Policy and all other Bank Policies. 
13.  Other duties and responsibilities as assigned by manager.

Minimum Qualifications (Education, Experience, Skills)

•  5 years of banking experience preferred.
•  2 years of experience in ATM or cash operations.
•  Previous supervisor or equivalent experience preferred.
•  Ability to demonstrate attention to detail, organization, and time-management skills.
•  Must possess strong customer service skills.
•  Must demonstrate strong problem-solving skills.
•  Proficient in Microsoft Office.
•  Excellent written and verbal communication skills.
•  Ability to prioritize and work independently in a multitask environment.
•  Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality customer service

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.