What are the responsibilities and job description for the Customer Service Lead position at First Guaranty Bank?
About the Role:
We are seeking a highly skilled and experienced Customer Service Lead to join our team. As a key member of our retail branch operations team, you will be responsible for driving customer satisfaction, loyalty, and retention.
Key Responsibilities:
- Develop and implement customer service strategies to improve satisfaction, loyalty, and retention rates.
- Collaborate with branch staff to identify areas for improvement and develop plans to address these areas.
- Conduct regular customer feedback sessions to understand their needs and preferences.
- Analyze customer behavior and preferences to inform marketing and sales strategies.
Requirements:
- Bachelor's degree or equivalence of at least 2 years of experience in customer-facing roles, preferably in banking or financial services.
- Proven track record in customer service, with a focus on building strong relationships and resolving customer complaints effectively.
We are seeking a highly skilled and experienced Customer Service Lead to join our team. As a key member of our retail branch operations team, you will be responsible for driving customer satisfaction, loyalty, and retention.
Key Responsibilities:
- Develop and implement customer service strategies to improve satisfaction, loyalty, and retention rates.
- Collaborate with branch staff to identify areas for improvement and develop plans to address these areas.
- Conduct regular customer feedback sessions to understand their needs and preferences.
- Analyze customer behavior and preferences to inform marketing and sales strategies.
Requirements:
- Bachelor's degree or equivalence of at least 2 years of experience in customer-facing roles, preferably in banking or financial services.
- Proven track record in customer service, with a focus on building strong relationships and resolving customer complaints effectively.
