Help Desk Technician I

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking a flexible and detail-oriented Help Desk Technician I to join our Help Desk team. In this role, you will be responsible for providing technical phone support while monitoring and maintaining FHB systems (e.g., ATM, Servers, Backups, etc.) in a 24x7x365 high availability production environment. Troubleshoot issues and failures related to hardware, services, and network.

Compensation

The hourly pay range for this role is $20.19 - $24.52; commensurate with experience

Work Schedule

Morning Shift: Days will vary. 7:00AM - 4:00PM (hours may vary)

Mid-Shift: Tuesday- Saturday 2:00PM - 11:00PM (hours may vary)

The ideal candidate will have:

• Associate’s Degree in a Computer Science or Technology discipline; or
• Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
• Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is able to work well with end users.
• Excellent written and oral communication skills.
• Able to handle confidential matters judiciously.
• Good time management skills and able to prioritize.
• Proficient in setup and user of Microsoft Office and Windows operating system.
• Must be able to work nights and weekends as needed.

Benefits:

We proudly offer a comprehensive benefits program for all employees. For more information, Click Here

We value you!

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!