Team Lead, Titles

Our Company:

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30% each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Team Lead, Titles

Your Location: Needham, Massachusetts (In-Office Position)

You Report To: Manager, Servicing Operations

Your Schedule: 9am to 5:30pm EST

Your Compensation: $24.60 an hour plus bonus

Learn more about our awesome Servicing Operations team!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Titles department to accommodate our remarkable growth!

What you will do:

Your responsibilities include but are not limited to:

• Responsible for meeting with team members, both individually and as a group, to discuss metrics and general performance
• Provide regular feedback to team members to aid in their professional development
• Handle escalated claims and cancellations; preparing legal when needed
• Monitor and assist with total loss claims, lienholder claims, cancellations, and GAP claims
• Assist with volume as needed
• Manage the team ensuring productivity and answering ad-hoc questions; always monitoring workflow and volume
• Help develop new trainings as new policies come out
• Managing timecards and vacation/sick time approvals
• Assist the Servicing Operations Manager as needed

What you bring:

• Excellent communication (verbal and written) skills.
• Must be well organized to keep records on employee performances that are easily accessible especially for Mid-Year/End-of-Year reviews
• Proficient in navigating and using all applicable Servicing platforms (Leapfrog, Cyberridge, Payix, NICE).
• Minimum 1-year experience in Servicing Operations at FHF.
• Must be a Subject Matter Expert in all policies, procedures, and compliance-related topics.
• Impeccable compliance history with no major violations
• Proven success in Servicing Operations at FHF
• Demonstrates historical career stability

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
  

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.