Fraud Specialist I

First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members. We are a strong, growing, dynamic organization, operating nine full-service local locations, with total assets of $700 million. First Heritage is dedicated to being an employer of choice, offering a competitive salary, generous 401k contributions and health, vision and dental plans. We also offer an array of options to continue your professional growth and development including an educational assistance program as well as supporting our team members to participate in external and internal leadership programs. We believe that supporting and empowering our team members in their personal growth is key to happiness and success, which in turn is passed on to our members and the community.

Fraud Specialist I is responsible for mitigating fraud risk to the Credit Union and its members by identifying, assessing, investigating, and remediating fraudulent activity occurring in member accounts. This includes, but is not limited to, daily alert and report reviews as well as answering inbound telephone calls from both members and internal departments. This person is also responsible for reviewing potential and existing member data to ensure the authenticity of information provided

Major Duties and Responsibilities

Identifies and assesses risk exposure to the Credit Union’s assets which includes fraud prevention and detection through the review of alerts, reports, and other information.

Assists in the investigation of cases of fraud involving use of electronic/cyber systems, debit and credit cards, loans, ACH/wire, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Reacts quickly and efficiently when trends emerge and notifies VP Loss Prevention in a timely manner to mitigate losses. Initiates contact with members and employees to verify account activity and provides recommendations and education related to fraud prevention and security.

Reviews various fraud prevention reports to monitor unconventional member account behavior and change member access status (including card, online banking, in person, electronic transactions). Prepare reports as necessary to provide departmental management with accurate records of fraudulent activity and actions taken to control potential losses. Maximizes the capabilities of fraud tools to effectively detect and mitigate fraud.

Provides compliance with the Credit Union Anti-Money Laundering/Bank Secrecy Act (AML/BSA), Office of Foreign Asset Control (OFAC), and Patriot Act by filing appropriate reports in a timely manner (CTRs, SARs, etc.).

Training participation and feedback.

Experience

Up to six months of similar or related experience including time spent in similar or preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

Compensation: Actual compensation figures are based on a number of factors including work experience, relevant skills and training, and if applicable, licenses or certifications. In addition, First Heritage offers a very strong benefits package as well as multiple position levels to allow growth and earnings potential.

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.