Loan and Deposit Servicing Specialist I

First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members. We are a strong, growing, dynamic organization, operating nine full-service local locations, with total assets over $700 million. First Heritage is dedicated to being an employer of choice, offering a competitive salary, and exceptional benefits package. First Heritage is dedicated to being an employer of choice, offering a competitive salary, generous 401k contributions and health, vision and dental plans. We also offer an array of options to continue your professional growth and development including an educational assistance program as well as supporting our team members to participate in external and internal leadership programs. We believe that supporting and empowering our team members in their personal growth is key to happiness and success, which in turn is passed on to our members and the community.

Loan and Deposit Servicing Specialist:

Responsible for the ongoing review of all consumer accounts and loans originated and processed within the company. The primary purpose of the review is to assure that adhere to our BSA and CIP policies, approved underwriting guidelines are being used by all authorized lending personnel in granting credit. Responsible for reviewing and reporting on various items throughout Loan Operations including but not limited to: scanning documentation into applicable systems, processes and controls, loan documentation, collateral perfection and adherence to regulatory and loan policy guidelines.

Job Duties:

Utilizes the identified document tracking and retention system to review consumer and indirect loans for accuracy and completeness, and ensures the proper retention of those documents and checklists. Coordinates with loan officers to ensure corrections are completed timely and assist them with preventing future errors. Completes sample denial review for various loan types. Provides listing of overdue loans to supervisor or management as needed.

Conduct quality control assessment of all new and modified accounts including general membership, business, and special accounts such as estate, trust, rep payee, and POD accounts, in accordance with BSA/CIP policies. Track and monitor progress of outstanding issues in a timely fashion and work closely with front line staff to remedy all issues. Understanding of all types of accounts and requirements to open. Track and report common errors or trends as well as account review status to supervisor, making recommendations on process improvements as necessary.

Assist with maintaining the collateral management system implemented by the CU: Tracking collateral exceptions, Monitoring daily reports within CMS, Supporting the lending team with title and lien inquiries and filings, Maintaining paper titles for collateral held by credit union including Lease titles, and releasing of liens and titles for paid loan.

Scanning and indexing of member account and loan documents to Synergy from channels including DocDownload processes from Origination systems, shared network drive locations, and eSign batches completed by other staff. Completes Appraisal processing functions.

Completes Appraisal processing functions including: Completing order requests from Mortgage and Home equity lending teams. Communicates with appraisers as needed requesting necessary updates or corrections of appraisals received; ensures all licensing and insurance information for approved appraiser listing is current and communicated with management as needed; ensures proper tracking and distribution of requests among the approved appraisers including retention of invoice information that is communicated to the accounting department monthly.

Administers member life and disability programs to include credit insurance and debt protection programs through Securian, as well as CUNA credit insurance programs. This process includes, but is not limited to, reviewing and completing monthly submission reports and processing of premiums within the servicing system, tracking and submission of claims, and processing and posting of claim benefits.

Assists with month various month end reports including but not limited to those from IQQ, Positrac, and Symitar, and balancing of GAP, MBP, and VSI general ledger accounts and appropriate tracking related to these processes

Assists other teammates in the loan servicing area as needed.

Knowledge and Skills

Experience

Up to six months of similar or related experience including time spent in similar or preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

ADA Requirements

Compensation:

Actual compensation figures are based on a number of factors including work experience, relevant skills and training, and if applicable, licenses or certifications. In addition, First Heritage offers a very strong benefits package as well as multiple position levels to allow growth and earnings potential.

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.