What are the responsibilities and job description for the Default Servicing Specialist Sr - Legal Services position at First Horizon National Corporation?
Location : On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary :
This position is responsible for accepting and processing legal documents involving customer accounts serviced by First Horizon such as garnishments, levies and subpoenas in accordance with relevant legal guidelines. The duties of a Legal Services Processor include placing and removing restraints on customer accounts, remitting and balancing funds due to government agencies, and assembling and verifying subpoenaed documents prior to release in accordance with local, state and federal laws. This position requires the ability to communicate effectively with internal and external clients including process servers, government agencies, and First Horizon Bank’s Legal Department, both orally and in writing. This position also requires customer interaction regarding the status customer accounts and other duties as assigned.
Essential Duties and Responsibilities :
- Follow developed processes and procedures to maintain regulatory compliance.
- Process legal documents accurately and in a timely manner with minimal errors.
- Recognize various legal documents in order to determine appropriate established process to follow.
- Prepare written customer notification as required on garnishments, levies, injunctions, bankruptcies, court orders and Child Support Data Match program.
- Communicate effectively with internal and external customers and business partners.
- Exhibits a high level of attention to detail.
- Meet productivity standards as established by department while providing exemplary customer service.
- Provide excellent customer service and support while maintaining compliance with applicable laws and regulations.
Education and / or Work Experience Requirements :
Physical Requirements :
Hours :
About Us :
First Horizon Corp. (NYSE : FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights :
Corporate Diversity Commitment :
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)PDN-9dfaa1e5-3939-4603-a846-219129bb87ab
