What are the responsibilities and job description for the Director of Digital Product Management, Consumer and Small Business position at First Horizon National Corporation?
Location : On site in Charlotte, NC or Raleigh, NC.
Summary :
First Horizon Bank is seeking a Director of Product Management for Consumer and Small Business to lead our digital account management and servicing capabilities. This individual will be a key member of the team driving the transformation of our digital banking capabilities. This role is central to defining our product vision and delivering innovative digital solutions that meet the evolving needs of our customers.
We are looking for someone who is customer-obsessed, with a passion for delivering exceptional digital experiences and the ability to drive product delivery efforts in a large organization. In this role, you will own the product lifecycle, from strategy to delivery, bringing innovative digital banking products to customers. As an experienced product leader, it is critical that you bring the ability to mentor and coach your team on modern product management principles.
The Digital Product leader will have responsibility for a broad set of capabilities across consumer and small business including account management, servicing journeys, advice and guidance, and support. As a leader in financial services, this individual will have a strong understanding of the market and technology trends driving the future of digital payments. You will bring direct experience building digital experiences to acquire new customers, drive engagement, and deepen customer relationships.
Key Responsibilities
- Define and execute a multi-year product roadmap aligned with business goals.
- Work with business, fraud, and other key stakeholders to ensure customers can execute money movement needs while managing fraud and risk.
- Champion customer needs, using insights to drive product strategy.
- Set clear OKRs to ensure product success and measurable business outcomes.
- Collaborate with cross-functional teams (Technology, Design, Business) to deliver high-quality products.
- Lead and mentor product teams, fostering a culture of continuous improvement.
- Use data and customer feedback to guide decision-making and refine product features.
- Ensure product compliance with regulatory standards and manage risks effectively.
- Serve as a leader across the organization advocating for and demonstrating the role of strong product management
Qualifications
About Us
First Horizon Corp. (NYSE : FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
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We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)PDN-9de88434-469d-4c91-8c4b-294eb32a5aaa
