What are the responsibilities and job description for the ATM and Debit Card Operations Specialist position at First Horizon?
Location: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The ATM Operations Specialist role is responsible for supporting the ATM fleet in the following capacities: reconcilement of ATM cash and ATM deposits, ATM monitoring, support for banking centers and ATM related vendors, including phone support and assistance with ATM training, as needed.
We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Currency ordering for Loomis serviced ATMs
- Reconcilement of Loomis serviced ATM deposits and dispenser (cash and deposits)
- Research and process ATM missing deposits and claims of shortage according to SLAs
- Reconcilement of Loomis audits with Hogan/Mainframe
- Provide phone support for banking centers and vendors
- Fosters a positive working environment
- Provides guidance and support to internal business partners and vendors in order to meet the needs of our external clients.
- Continually searches for ways to improve customer service and remove barriers
- Maintains all documentation according to departmental and company retention guidelines.
- Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
- No supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
- High school diploma or GED and at least 4 years of experience or equivalent combination of education and experience
- Minimum 5 years customer service experience
- Preferred 2-4 years of retail banking and ATM experience including balancing and fault corrections
COMPUTER AND OFFICE EQUIPMENT SKILLS
- Microsoft Office suite
- Vista ATM software (Diebold) preferred
- Windows 10 experience preferred
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
None required
PHYSICAL DEMANDS
Some lifting required (10-15 lbs.)
Hours:
- Monday - Friday
- 8:00 AM - 5:00 PM
About Us:
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights:
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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