What are the responsibilities and job description for the Credit Card Product Manager position at First Horizon?
Location: Onsite listed in Memphis, TN, Nashville, TN, Knoxville, TN, Charlotte, NC, Raleigh, NC, Tampa, FL, Miami, FL, Orlando, FL, Birmingham, AL, New Orleans, LA, Baton Rouge, LA, Lafayette, LA, Houston, TX,
SUMMARY
The Credit Card Manager is responsible for overseeing and managing end-to-end credit card programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ownership of the end-to-end product experience: from research & development to profitability
• Monitoring and managing risk and control systems to ensure all significant risks have been identified, assessed, and appropriately managed and mitigated
• Analyze performance trends, customer behavior and program performance for the continued growth and profitability of payments products, while minimizing risk
• Managing product operations and compliance ensuring exceptional customer experience when processing applications, payments and support
• Manage relationships with internal and external partners to drive delivery on performance commitments, fraud prevention, operations, finance, technology, marketing, etc.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
1. Bachelor (4-year college) degree and 3-5 years of experience or equivalent combination of education and experience
2. 3-5 years of experience in banking, credit card services, or financial management
3. Understanding of card banking products and channels
4. Knowledge of credit risk assessment, underwriting process, and regulatory standards
5. Strong oral and written communication skills
6. Must understand and embrace the importance of the quality and accuracy of data and information
7. Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions
8. Demonstrated ability to take initiative and accountability for achieving results
About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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