What are the responsibilities and job description for the Direct Sales - Loan Support Specialist position at First Horizon?
Location: On site at location listed in job posting.
SUMMARY
Are you a professional and detail-oriented individual with a passion for helping others and problem solving? Do you flourish in a dynamic team environment with an operating purpose of helping clients unlock their full potential with capital and counsel? If this describes you, then you may be a great fit for our Direct Sales Loan Servicing Support Specialist opening!
The Specialist is responsible for delivering superior service to our existing loan clients. Preferred candidates will have excellent communication skills, the ability to listen to understand client’s needs, and offer expert advice on products and services in a positive, friendly manner that builds lasting connections and supports the corporation’s primacy efforts. This role works directly with the department’s sales team for referral generation and potential new account openings.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Builds connections with First Horizon clients by phone and email to provide excellent customer service when responding to consumer loan inquiries related to the status of accounts, payments, pay-off quotes and other concerns or questions; emphasis on one touch resolution.
- Communicate directly with customers for loan related requests, resolving and expediting inquiries, discrepancies, and special requests.
- Timely follow up with new and existing clients to ensure needs were adequately addressed.
- Collaborates with leadership and team members to assist clients accurately and efficiently.
- Conduct needs-based conversations and make referrals to bank partners to generate new business and deepen existing client relationships.
- Participate in client/prospect calling activities during special campaigns.
- Assist management with “On the Job Training” of new employees.
- Build and cultivate cross-LOB relationships with key stakeholders across the organization, acting as an ambassador for the Direct Sales Team and Contact Center Banking Delivery Channel.
- Identify and spur implementation of initiatives and operational process changes promoting a culture of evolution.
- Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards.
- All other job-related duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the education and job experience required.
- High school diploma or general education degree (GED)
- PREFERRED: 4 Year College Degree in Business, Marketing or Other related field.
- 1-2 years of loan support / servicing experience
- Possess excellent customer service skills.
- Possess excellent communication skills via telephone, email, and chat.
- Able to perform multiple tasks in a fast-paced environment.
- Above average Loan Product knowledge
COMPUTER AND OFFICE EQUIPMENT SKILLS
Microsoft Office Suite- i.e. Outlook, Word, Excel, MS Access is a plus.
Operational Hours:
Monday-Friday: 8:00AM - 6:00 PM
Standard Saturday shift may be added if volume warrants.
Occasional Saturday as needed
About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube
