What are the responsibilities and job description for the Retail Lockbox Machine Operator/Extractor position at First Horizon?
Location: Onsite listed in the posted.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The Retail Lockbox Machine Operator/Extractor are responsible for running the Opex MPS30 and Opex 150 and the Bantec XDS, 50’s, 51’s. Work hours are designated by the Center Manager and will be changed as the workflow requires. Overtime, holiday and weekend work is mandatory as determined by the Center Manager.
Essential Duties and Responsibilities:
- Machine operators should be able to lift 25lbs, stand, bend and twist throughout the day. Extractors should be able to open mail based on the standards of the department and other responsibilities.
- Employee Quality Survey- Help improve on the “Top Box” rating on the Employee Quality Survey.
- Cash Management External Customer Survey- Help improve on the “Top Box” rating on the Cash Management External Customer Survey.
- Work habits- Maintain quality work habits (attendance and punctuality) as outlined in the department policies. The department is also production based for all clerks which is also outlined in the department policies.
Requirements:
- Retail Lockbox Services Department standard operating procedures
- Retail Lockbox account processing procedures
Skills:
- PC skills
- Excellent communication skills
- Personal motivation skills
Abilities:
- To operate computer equipment
- To work under pressure and produce a quality product
- To pay close attention to detail
- To follow procedures
- To complete work in a timely manner and meet deadlines as assigned
- To come to work on time and meet the department attendance standards
Qualifications:
- At least 1 year of production experience required or the equivalent in education and experience.
- Applicant must be available for overtime.
- Applicant must have a proven high performance in quality and production.
Hours:
- Friday - Tuesday
- 5:30 AM - 2:00 PM
About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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