What are the responsibilities and job description for the Assistant General Manager position at First Hospitality?
- Insurance enrollment available from DAY 1!
- Paid time off available from DAY 1!
- Holiday pay available from DAY 1!
- 401(k) enrollment after 30 days!
- Hotel and travel discounts at worldwide destinations within Hilton!
- Professional development and promotion opportunities within First Hospitality!
The Assistant General Manager for the Lively Hotel is responsible for the overall operations of the property that includes the Front Office, Housekeeping, Gift Shop, and Valet/Parking departments. The Assistant General Manager assists in setting-up the "Associates-First" culture of our workplace with an unwavering emphasis on Associate support and subsequent guest satisfaction.Tasked with cultivating a best-in-class team, the Assistant General Manager works closely with their hotel team on hiring, training, and retention efforts. Additionally, the Assistant General Manager attains management of hotel profitability though effective resource utilization. Our Assistant General Manager will lead a well-functioning hotel operation, meet revenue/expense budgets, proactively address guest concerns, inspire Associates to deliver on expectations, and promote a diverse and inclusive environment for all Associates and hotel guests.
What you’ll be doing…- Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
- Effectively manage budgeted expenses.
- Control purchasing to ensure effective management of controllable expenses relative-to-sales.
- Hire, train, and motivate an effective hotel team to deliver on guest expectations.
- Promote a diverse and inclusive environment for all Associates and guests by building relationships with hotel leaders to promote a positive and inclusive culture.
- Lead the hotel team by personal example while inspiring other Associates to uphold the culture of First Hospitality and Lively Hotel.
- Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to meet expectations.
- Listen to guests and empathize with their challenges and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and First Hospitality expectations.
- Know, maintain, and communicate hotel emergency procedures; inform and assist Associates, guests and operations in emergencies.
- 5 years of hotel management experience, preferably with the same brand.
- Experience or involvement with sales and revenue management a plus.
- Bachelor’s degree or equivalent education and experience required.
- Valid driver’s license.
- Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving and critical thinking.
- Strong administrative skills with intermediate experience with Microsoft Office systems.
- Must be able to speak, read, and write in primary language used in the workplace.
- 8 hours per day; stand, sit, and walk frequently throughout the workday
- Lift, lower, push, pull, and maneuver up to 30 pounds occasionally
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which Associate’s differences are respected and valued to better meet the varying needs of the customers we serve. First Hospitality fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
