Complex Director of Sales

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The Complex Director of Sales drives revenue generation through aggressive goal setting, team motivation, and proven sales strategies at our dual branded hotel. They support client needs throughout the process, and book repeat business by exceeding client expectations. Keen understanding of market trends, intuitive networking, and adept negotiation skills are necessary for success as a Complex Director of Sales. The primary role of the Complex Director of Sales is to lead both hotels' profitability through an innovative and entrepreneurial spirit, develop and execute a strategic sales and marketing plan, motivate the sales team to exceed targets, and achieve revenue and market share goals.

What you'll be doing...

Driving Revenue & Market Growth

• Leverage market insights, competitive analysis, and trend forecasting to keep our dual-brand property at the top.
• Develop and execute innovative sales and marketing strategies that push revenue and market share to new heights.
• Utilize data-driven revenue management to optimize rates, maximize group bookings, and ensure profitability.

Building Relationships & Closing Deals

• Proactively prospect, engage, and secure new business with a strategic, high-energy sales approach.
• Own the client experience from start to finish—booking, planning, and executing meetings & events with precision.
• Negotiate and craft contracts that not only meet expectations but exceed them.

Leading & Inspiring a High-Performance Team

• Mentor, coach, and motivate a sales team that consistently delivers and surpasses targets.
• Develop a strong sales culture where cross-selling, collaboration, and innovation thrive.
• Work closely with hotel operations to ensure seamless execution of client expectations.

Representing the Brand & Owning the Scene

• Be the face of the hotel at industry events, trade shows, and networking functions.
• Build long-lasting relationships that drive repeat business and brand loyalty.
• Champion Hilton Honors and other brand programs to maximize guest engagement.

What it takes to win...

• Experience: 5 years in sales, preferably in hotels, with 2-3 years in business travel sales.
• Tech-Savvy: Experience with Delphi, Salesforce, or similar CRM systems. Hilton OnQ expertise is a major plus!
• Education: A degree in hospitality, sales, or a related field is preferred—but we know experience speaks volumes, too.
• Mindset: A strategic thinker, a go-getter, and a relationship builder who knows how to hustle and close deals.

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.