What are the responsibilities and job description for the Operations Director position at First Industrial?
General Summary
The Operations Director will be charged with leading the property management team in their respective market. In this role, the Operations Director will oversee the technical, operational and financial management of the portfolio, but equally important, this professional will be challenged to lead, coach, train and develop the management teams in each market.
The Operations Directors will serve as a single point of contact for the respective market for all operational and human resources matters. The Operation Directors will partner closely with V.P. of Operations on all responsibilities within the market.
Essential Job Functions:
- Ability to establish oneself as a leader among the team. It is anticipated this leadership is not derived through title, but by effectively leading by example.
- Ability to manage and influence results in a collaborative manner. Best practices would include coaching and guiding teams to achieve results, rather than directing and supervising results.
- Ability to create open communications with (and among) the property management teams and continue to foster mutual trust and respect.
- Insuring the management team’s operational integrity and compliance with all of the company’s policies/procedures and best practices. Insure effective communication, reporting and idea exchanges with RD’s, RM’s and VPO’s.
- Responsible to review and approve property invoices, IT requests, all service contracts, income credits and write offs, expense reports and time sheets. The approvals noted above will be based on predetermined parameters.
- Ensure preparation of G & A budget while working with local support team. Additionally, the monthly G & A variance statements will be analyzed and a monthly variance report will be prepared for the VPO.
- Responsible for the efficient operation of the Maintenance Company including budget preparation, daily management, implementation of cost saving initiatives and monthly variance reporting to the VPO.
- Responsible for the implementation and coordination of the weekly, bi-weekly and monthly team meetings and conference calls.
- Responsible for the recommendations for all aspects of human relations within the property management team with direct collaboration and authorization of the VPO. This will include recommendations for hiring, training, terminations, discipline and all associated HR matters. DO will ensure the correct use of all FR policies and procedures relating to Human Resources.
- Responsible for conducting all of the annual reviews for his/her direct reports. He/she may also be asked by the VPs/RD for input on other employees in the regional office.
- Responsible for ensuring effective management of personal portfolio of assets to ensure achieving the established financial performance. In doing so, plans and implements annual budgets, tracks revenue and expenses, prepares reports of same, develops action plans to respond to variances and communicates same to management.
- Responsible for establishing and maintaining cooperative relationships to ensure the retention of tenants. In doing so, answers tenant requests for information, coordinates repair and maintenance requests and helps tenant to identify future space requirements.
- Responsible for ensuring assigned assets are maintained in good order and condition by planning, coordinating and monitoring maintenance, repairs, capital improvements, and renovations. Controls expenditures to ensure the cost effective use of resources and maintenance of the facility.
- Responsible for the collection of CAM, taxes and other tenant billings. Contacts tenant for resolution while documenting efforts and seeks legal counsel when necessary.
- Responsible for management of all accounts payable and receivable processing. Reviews rents, taxes, other billings and construction costs to ensure accurate billing.
- Manages new construction projects as assigned. In doing so inspects construction phases, audits incurred costs against progress and monitors work of contractors through completion and document close out.
Knowledge, Skills and Abilities
- Knowledge of accounting, business and marketing at a skill level comparable to the completion of a Bachelor’s degree in Business Administration or similar degree.
- At least five years experience in a directly related job with a similar job requirements.
- Good interpersonal and telephone communication skills.
- Good written communication skills including the ability to prepare appropriate and accurate documentation related to all reporting requirements.
- Computer skills necessary for basic functionality using software such as Microsoft Word, Excel and basic email systems.
Equal Employment Opportunity
First Industrial Realty Trust, Inc. is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
