What are the responsibilities and job description for the Account Manager, Select Commercial Insurance position at First Insurance Group?
Job Type
Full-time
Description
Are you looking for?
Time back in your day
Flexible schedule including work-from-home options
Paid time off
Fun working environment
Tuition reimbursement
Growth & development
One thing we're always asking ourselves is : why do people think the insurance industry is "boring?" Spend one day in an Account Manager's shoes and you'll find that they are always up for a challenge and love building relationships with our clients while constantly growing and expanding their insurance know-how. We're currently looking for an Account Manager, Select Commercial Insurance who will work with producers and carriers to provide exceptional service to our clients.
What's the work like?
You will...
Effectively and independently manage customer service accountabilities on a Commercial Insurance book of business greater than the minimum standards for the position. This book of business will focus on accounts in our small business division, Select, with an account revenue under $3,000.
Manage renewal process according to agency procedures; negotiate most advantageous renewal terms and conditions for the client; review quotes, prepare proposals & bind coverage
Review renewal business applications with producers for accurate completion of coverage areas, market identification and submission requirements. Organize and submit applications to carrier partners or rate utilizing a comparative rating tool or carrier website. Analyze carrier options for pricing and coverage accuracy.
Complete servicing of accounts, including but not limited to preparing proposals, issuing certificates and auto ID cards, processing endorsements, audits, binders and maintaining current status on all account tasks
Promptly invoice all premium-bearing transactions
Review policies upon receipt in accordance with agency procedures for timely customer service
Promptly respond to customers' questions and / or requests for assistance
Review client contracts and make recommendations to producer, client and / or carriers if it is necessary to modify existing coverage in order to comply with contract provisions
Effectively and independently process and report claim information received to insurers; promptly respond to insureds', insurers' or claimant's questions; communicate with the Claims Manager regarding significant claims or suits.
Communicate all necessary information to producers, clients, carriers and any other agency team members servicing the account
Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow
Prioritize workload to consistently meet objectives and request assistance from management when necessary
Assist the producer in eliminating gaps in coverage to reduce E&O exposure
Perform quality reviews as requested by management, and comply with requirements of quality programs
Follow agency and department procedures as outlined by management
Meet with and maintain effective working relationships with clients to support business retention
Meet with and maintain effective working relationships with insurance company representatives
Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications or other educational opportunities
Maintain regular and consistent attendance
Any other special projects and duties as assigned
Okay, so what's in it for me?
While we expect a lot from our employees at FNIC, we also provide a lot in return.
Competitive Pay : We strive to pay our employees a competitive market compensation
Benefits : You're covered : health, dental, vision, HSA with employer contributions, 401k, employer-paid short-term & long-term disability, life insurance
Dress : Dress for your day - bring your whole self to work so you can be as comfortable at work as you are in your personal life.
Flexibility : Time back in your day? We got you. A 37.5 work week and telecommuting options as well as PTO starting at 3 weeks / year.
Wellness : Mental health support and resources are available through our free EAP program. You can also stretch away the stress 24 / 7 by participating in workout classes (available to remote employees too!) or accessing our Omaha in-office gym.
Education : Like to go back to school? Learn something new? We'll provide tuition reimbursement to support you in your goals.
Fun working environment : Who likes a boring working environment? No one. We have plenty of fun with frequent company outings, food days, and fun competitions to name a few!
Requirements
What do I need to know?
You have to have...
Valid Driver's License
Resident Property and Casualty Agent's license
Commitment to obtain advanced insurance education
Excellent verbal and written communication skills
Strong organizational & decision-making skills
Experience with Microsoft Office products (Outlook, Word, Excel, Teams), and all agency automation software. Experience with Applied Epic preferred
Experience with office equipment such as computer, calculator, copier, phone and fax machine
Above average word processing skills
Strong respect for confidentiality
Ability to observe safety and security procedures and use equipment and materials properly
Ability to conform with and abide by all workplace policies, work procedures, and instructions
Ability to establish and maintain effective working relationships with company employees and external contacts
High school diploma or equivalent
One (1) to Two (2) years of commercial or personal insurance experience, commercial account management experience preferred.
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