What are the responsibilities and job description for the Treasury Management Operations Specialist position at First International Bank & Trust?
First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazine's 50 best places to work.
We are seeking an experienced Treasury Management Operations Specialist to join our team. In this role, you will be responsible for managing and supporting business customers with a variety of Treasury Management online banking products, ensuring timely completion of service tickets, conducting data validations, and troubleshooting technical issues. You will also mentor junior staff and contribute to the continuous improvement of operational processes to enhance the customer experience.
This is an in-office position.
Key Responsibilities:
- Manage the administration and setup of business customers in Treasury Management online products.
- Ensure timely resolution of service tickets, adhering to SLAs (24 hours max).
- Conduct monthly data validations and follow up on issues.
- Review business client documentation for accuracy and compliance.
- Provide expert troubleshooting support for a wide range of TM online services (e.g., Remote Deposit Capture, Lockbox, ACH Origination, Wire Transfers).
- Assist with customer calls and collaborate with internal teams on fraud or technical issues.
- Partner with supervisors to update processes and improve customer satisfaction.
- Lead training initiatives and serve as backup for TM Operations Supervisor.
- Collaborate with cross-functional teams to ensure smooth customer onboarding and implementation.
- Assist Kotapay ACH operations and support TM product education across branches.
- Mentor and provide guidance to junior team members.
Qualifications:
- Bachelor's degree from four-year college or university; or five years related experience preferably with a focus on Treasury Management or Online Banking; or equivalent combination of education and experience.
- Strong understanding of banking products and services, with expertise in Treasury Management preferred.
- Proficiency in Microsoft Suite.
- Leadership or mentoring experience is a plus.
First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.
Here are the things we offer within our full-time benefits package:
- Health, Dental & Vision
- 401K Retirement Plan with Employer Match
- Paid Parental Leave
- Life and Disability Insurance
- Generous PTO and Holiday pay
If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at TalentAcquisition@FIBT.com.
Equal Opportunity Employer
