What are the responsibilities and job description for the Customer Service Representative position at First Interstate BancSystem?
About the Job
This role is ideal for individuals who are passionate about delivering exceptional customer service and building strong relationships with clients. As a Teller I, you will be responsible for providing daily teller transactions in both the lobby and drive-up locations of the branch.
Key Responsibilities
- Provide customer account services by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks, and savings bonds.
- Answer customer inquiries in person and/or on the telephone, ensuring that all questions are addressed promptly and professionally.
- Record customer account transactions by logging cashier checks, traveler's checks, and other special services; preparing currency transaction reports.
- Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer needs, and directing customers to a branch representative.
