What are the responsibilities and job description for the Retail Banking Associate position at First Interstate BancSystem?
About the Company
We are a community-focused bank that prioritizes the health and happiness of the places we call home. Our compensation and benefits package is designed to provide employees and their families with as much choice as possible.
Job Description
The Teller I role is an entry-level position that involves daily teller transactions in the lobby and drive-up locations of the branch. This position requires excellent communication skills, both written and verbal, and the ability to handle sensitive confidential information.
Key Responsibilities
- Provides customer account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks, and savings bonds.
- Answers customer inquiries in person and/or on the telephone, ensuring that all questions are addressed promptly and professionally.
- Records customer account transactions by logging cashier checks, traveler's checks, and other special services; preparing currency transaction reports.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer needs, and directing customers to a branch representative.
- Maintains customer confidence and protects bank operations by keeping information confidential, cautioning others regarding potential breaches.
Qualifications
- Ability to handle sensitive confidential information.
- Excellent mathematical aptitude.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills.
- Excellent writing and communication skills with strong attention to detail.
