What are the responsibilities and job description for the Teller II position at First Interstate BancSystem?
Job Title: Teller II
About Us: We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
Key Benefits:
Job Summary: The Teller II will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch. This position also involves delivering outstanding customer service and developing client relationships by recognizing referral opportunities for additional Retail products and other lines of business.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities:
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
About Us: We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
Key Benefits:
- Generous Paid Time Off (PTO) in addition to paid federal holidays.
- Child Care Assistance Program for eligible dependent(s).
- Exercise reimbursement program for employees.
Job Summary: The Teller II will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch. This position also involves delivering outstanding customer service and developing client relationships by recognizing referral opportunities for additional Retail products and other lines of business.
Essential Duties and Responsibilities:
- Provides customer account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks, and savings bonds.
- Answers customer questions in person and/or on the telephone.
- Records customer account transactions by logging cashier checks, travelers' checks, and other special services; prepares currency transaction reports.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer needs, and directing customers to a branch representative.
- Completes special customer requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, and providing special statements, copies, and referrals.
- Completes safe-deposit box procedures.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to Teller Group Leader, and maintaining supply of cash and currency.
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other teller currency, and assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
- Improves teller job knowledge by attending training sessions.
- Contributes to customer service and bank success by welcoming related, different, and new requests to include helping others accomplish job results.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities:
- Ability to handle sensitive confidential and sensitive information.
- Excellent mathematical aptitude.
- Excellent communication skills both written and verbal.
- Strong interpersonal skills.
- High School Diploma or General Education Degree (GED) required
- 1-3 years experience in a cash handling role required
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
- Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
- Lifting - Occasionally (up to 10 lbs)
- Sitting - Frequently
- Overtime - Subject to business need
- Noise Level - Moderate
- Typical Work Hours - M-F (8-5)
- Regular and Predictable Attendance - Required
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
