IT Network Analyst IV

This position is located at our Great West Center in Billings, MT.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

This position will act as a primary interface for Enterprise Network and Unified Communications systems at First Interstate BancSystem. This position will be responsible for centralized administration, architecture, design, implementation, remote administration, troubleshooting, and maintenance of Network and Unified Communication platforms. Examples of Network and UC platforms include route, switch, security, cloud, datacenter, voice, video, conferencing, and monitoring. The position will require cross functional and professional coordination with IT infrastructure teams, IT application teams, Development, IT Security, Enterprise Architecture, Project Management, and direct users.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Central architecture review, administration, planning, design, troubleshooting, and security of the enterprise data communications network : This includes all datacenter, branch, and cloud connectivity needs for the enterprise.
• Fulfills customer requests for Enterprise Network and UC service needs. This includes end user devices and peripherals.
• Leads, plans, implements, documents, tracks, and monitors enterprise Network and UC projects.
• Work closely with all areas of FIB support including servers, desktop, security, architecture, and help desk personnel to ensure all Network and UC systems are running / performing properly.
• Required to stay abreast of technology needs and regulations of all software and hardware used by FIB.
• May lead other employees, vendors, or contractors to accomplish project goals and timelines.
• Documents procedures and guidelines.
• May be required to work after hours to accomplish work tasks.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to design, select, configure, troubleshoot, and maintain complex communications networks. Ability to configure and manage complex network communications in a fast-paced environment.
• An advanced knowledge of the OSI model and the ability to troubleshoot and perform root cause analysis in an enterprise environment is necessary.
• Ability to multi-task and prioritize workloads.
• Ability to solve complex problems both independently and as a team leader.
• Working knowledge of Microsoft Office Suite.
• Must be self-starting and detail oriented.
• Must be able to implement new products and services without established guidelines.
• Must align behaviors with established company values and exhibit professionalism.
• Must be willing to learn and share knowledge in a team-oriented environment.
• LANGUAGE SKILLS Strong communication skills are critical to allow effective communication with customers to build positive, professional relationships and to ensure a high level of customer satisfaction. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, vendors and internal customers.
• MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

EDUCATION AND / OR EXPERIENCE

• Bachelor's Degree from four-year College or University required
• 4-6 years experience in Information Technology or Information Systems required

LICENSES AND CERTIFICATIONS

• Industry certifications will be considered including but not limited to : ACIS, ACSS, A , JNCIA, CCENT, CCNA, CCNP, CCDE, CCIE, CCAr, etc. preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Standing - Occasionally
• Walking -
• Sitting - Frequently
• Lifting - Occasionally
• Carrying -
• Pushing -
• Pulling -
• Climbing - Occasionally
• Balancing - Occasionally
• Stooping - Occasionally
• Kneeling - Occasionally
• Crouching - Occasionally
• Crawling - Occasionally
• Reaching - Occasionally
• Handling - Occasionally
• Grasping -
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions -
• Eye / Hand / Foot Coordination -
• If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.