Retail Manager II

This position is located at our Omaha, NE S. 84th St. branch.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Retail Manager II is responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of Financial Service Representatives, typically in a branch with assets between $50 and $125MM. This position will develop and maintain client relationships utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values. This is a producing position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division.
• Manages the effective use of client relationship management software including First 15, recording appropriate activities, incidents, referrals and marketing.
• Ensures operational efficiency, compliance, and quality standards are met.
• Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.
• Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
• Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, mission and values.
• Ensures positive community relations in the branch market area; works in a coordinated effort with all branches to in the market to foster One First Interstate in the community.

MANAGEMENT RESPONSIBILITIES

• Manages a branch, possibly two, in a market.
• Manages and fosters growth in the top 25 customer relationships of the branch.
• Manages the selections, placement, performance, development, promotion, and termination of branch employees; collaborates with the Retail Hub Manager and/or Bank President.
• Coaches and mentors all branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending and opening deposit accounts; includes effective use of the dashboard to monitor and measure performance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Attention to detail, including verbal and written instructions.
• Maintains confidentiality.
• Effective use of tact and diplomacy as it relates to clients and co-workers.
• Working knowledge and use of a personal computer and software programs.
• Demonstrated sales skills.
• Ability to coach, mentor, or train other and teach coursework as a subject-matter expert.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense, and understanding, to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Associate's Degree preferred
• 4-6 years experience in the banking industry to include supervisor or management experience required
• Consumer and Small Business lending origination experience preferred

LICENSES AND CERTIFICATIONS

• Valid Driver’s License required
• Registered Mortgage Loan Originator per the SAFE Act required
• Notary Certification preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work hours - M-F (8-5)
• Regular and Predictable Attendance - Required