Client Success Specialist

Position Summary:

As a Client Success Specialist, you will advocate on behalf of the client to create an effortless experience. You will build trust with our clients by prioritizing work, meeting deadlines, and producing a solution. You are a problem-solver, curious, creative, and capable of critical thinking. To thrive in this role, you will need to take ownership of incoming requests, empathize with our clients, maintain composure in high-pressure situations and be open and receptive to coaching and feedback.

Job Qualifications:

• High School diploma or GED
• Knowledge of Microsoft Office Suite (Excel, Word, Outlook and Teams).
• Strong attention to details
• Must be dependable, reliable, and flexible with a strong work ethic.
• Demonstrate product knowledge.
• Demonstrate technological expertise.
• Communicate clearly and confidently.
• Provide excellent customer service through multiple channels.

Job Duties:

• Acknowledge and appropriately greet and assist every client via telephone or email in a professional manner; respond to requests with clear and concise correspondence to internal and external personnel.
• Ability to work independently and autonomously.
• Capability to work efficiently in a fast-paced environment.
• Effectively meet key performance metrics
• Maintain a high level of confidentiality with regard to all internal and external matters and other material as deemed necessary
• Ability to effectively utilize conflict resolution skills and internal escalation protocols to mitigate client issues and concerns. 
• Working with a team of tenured employees who will be available to support and assist you.
• A comprehensive training program to help you towards your success and a management team that will coach and support you in your professional development.
• Assisting legal professionals with their billing questions and requests through multiple channels.

Schedule/Location:

• Hours: Monday-Friday 9:00am-5:30pm
• Remote - CA, NV, AZ, TX, NY, IL
• Benefits Offered:
  • Medical, Dental, and Vision coverage
  • Paid Time Off (PTO)
  • And much more!

About First Legal:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.