What are the responsibilities and job description for the Order Entry Specialist position at First Legal Network LLC?
Position Summary:
The Order Entry Specialist embodies the culture vision and core values of the organization: Family, Integrity, Resourcefulness, Self-Sufficiency, Trustworthiness.
Essential Duties and Responsibilities:
- Assist clients with orders, verifying information, and keying information into client-specific software systems while providing excellent customer service
- Receive and place calls and e-mails for client orders
- Meet or exceed expectations and needs of the Order Entry Department, which the Operations Manager will establish
- Maintain a high level of proficiency in working with Microsoft Office Suite of applications and other proprietary software
- Develop and maintain an excellent working relationship with other departments, staff, and coworkers to exceed customers' expectations and needs.
- Maintains a high level of confidentiality with regards to all internal, external matters and other material as deemed necessary
Job Qualifications:
- High School Diploma or equivalent achievement is preferred with a minimum of 2 years professional experience in a fast-paced, legal services environment or equivalent combination of education and experience
- Acute attention to detail in all work and ability to follow up with internal and external clients.
- Intermediate knowledge of Microsoft Suite programs, including Word, PowerPoint, Excel, and Outlook
- Strong and effective communication skills, both verbal and written; presence, confidence, and communication skills to effectively represent the company
- Demonstrate effective two-way communication with internal and external clients and fellow team members.
- A commitment to excellence and to making a difference; results-driven, improvement-focused, and action-oriented self-starter who can handle various responsibilities simultaneously and proactively and continually look for a better way of doing things
- Ability to effectively utilize conflict resolution skills and internal escalation protocols to mitigate client issues and concerns
- Champion for excellent customer service while faced with adverse conditions in an entrepreneurial environment
Schedule/Location:
- Full-Time - Monday-Friday 8:30-5pm
- In Office - Los Angeles, CA
- Life Medical, Dental, and Vision
About First Legal:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.
