What are the responsibilities and job description for the Assistant Spa Manager position at FIRST LIGHT RESORTS LLC?
Job Details
Job Location
Rush Creek Lodge - Yosemite National Park, CA
Position Type
Full Time
Salary Range
23.00 - $23.00 Hourly
Description
Rush Creek Lodge is looking for an engaging Assistant Spa Manager to join the team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about wellness and brings a warm and positive attitude to the Wellness Spa team. The Assistant Spa Manager engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service. The Assistant Manager is responsible for a variety of tasks that help support the spa workflow by working with and overseeing the spa team. The Assistant Manager assists and oversees Wellness Desk Attendants in scheduling appointments, describing treatments, checking-in guests, collecting payments, ordering and serving food, providing spa tours, and assisting guests with retail purchases. The Assistant Manager is also responsible for maintenance of and cleaning of the spa, which includes hands-on execution and oversight, as well as communicating needs to appropriate departments and teams. The Assistant Manager also plays a key role in engaging with our guests and enriching their experience through exceptional hospitality, as well as inspiring guests to continue their Wellness journey when they head home.
Qualifications
Essential functions / Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Directly provide and ensure our spa team provides exceptional, caring hospitality
- Manage all Wellness Desk Attendants and Wellness Public Attendants
- Work safely and supervise others to avoid injuries and accidents, including wearing proper Personal Protective Equipment
- Assist with guest check-ins for spa appointments
- Finalize payments for Spa services
- Seek feedback from guests to gauge and improve their experience
- Oversee and audit guest scheduling to maximize guest usage and accommodation
- Assist with answering phones and scheduling appointments
- Audit emails from guests and respond to all guest correspondence
- Develop service and product knowledge, and train staff in both
- Promote spa services and retail goods and teach staff to do so as well
- Oversee and assist with ongoing and daily cleaning tasks
Remove slip hazards on wet room floor
Competencies / Required Skills and Abilities
Supervisory responsibilities
Work environment / physical demands
Details
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $23