HR Generalist

Description

The HR Generalist is the key onsite HR resource for our three Yosemite lodges, Evergreen Lodge, Rush Creek Lodge & Firefall Ranch. The lodges combined have over 400 staff during peak season and over 200 year-round. The vast majority of our employees live in onsite or offsite staff housing.

The HR Generalist leads key administrative HR functions, supports our Director of Operations and onsite management teams in a variety of HR and related areas, and is the onsite liaison with our outsourced HR experts.

The HR Generalist is the initial point person our staff go to regarding job, housing and personal issues. The HR Generalist communicates with staff about issues raised and works with the senior operations team to address issues raised as appropriate.

The HR Generalist is also the initial point person for most worker’s compensation and leave related issues and both coordinates and documents these items in conjunction with our outsourced HR experts and our accounting and operations teams.

The HR Generalist also supports investigations at the lodges, assisting with interviews, documentation and follow up.

In addition, the HR Generalist supports our operations, accounting, recruiting and payroll teams as needed in numerous HR related areas, from providing interview assistance to working with new hires and associated onboarding, to educating our team about policies and processes, to helping managers document and follow up on disciplinary issues, to supporting staff related needs real-time whenever and wherever they may arise.

The role also includes periodic jumping in to support our operational needs beyond the HR Arena.

The right candidate is excited to foster a positive, healthy staff environment and a hospitality oriented team that is warm, personable and extremely helpful to our guests.

The right candidate also highly values our Youth Employment Program and associated mission and looks forward to supporting our Youth Program staff and interns.

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES
HR Management & Administration

• HR Issues Intake & Follow Up
  • Handle initial staff intake regarding HR issues/concerns/questions, be they work related, housing related or personal in nature
  • Communicate policies to staff as needed
  • Assess situations and coordinate next steps with GM’s, outsourced HR advisors, and other team members
  • Support action plans to address issues raised
  • Assist in processing terminations
• Worker’s Compensation
  • Manage intake and initial employee support on potential claims
  • Coordinate logistics of medical care
  • File claims and support ongoing claims process in conjunction with insurance reps
• Leaves
  • Coordinate with employees regarding potential leaves
  • Assess potential leaves & coordinate with senior operations team
  • Work with outsourced HR advisors on leave documentation
  • Coordinate leaves with employees and associated leave administration
• Investigations
  • Support investigations as a witness and/or by doing interviews
  • Document investigation results
  • Assist in investigation follow-up
• HR, Admin & Operations Team Support as Needed
  • Act as liaison with our outsourced HR advisors on various issues needing outside counsel and process guidance
  • Assist recruiting team with position descriptions, interviewing & screening of potential new hires
  • Assist with staff arrivals, onboarding and ensuring intake requirements and trainings are complete
  • Be knowledgeable about payroll system and assist Payroll Manager in communication & follow up
  • Assist Accounting Manager with payroll related items
  • Assist DOO, GM’s & AGM’s in HR and non-HR related areas as needs arise
  • Assist with coaching/disciplinary documentation and follow up
  • Work directly with managers to support their HR needs as directed by senior operations team, including training managers on HR policies and procedures
  • Support owners with selected HR related tasks, documentation and roll-outs
  • Assist with HR related issues whenever they might arise

Culture

• Support a fun, friendly culture and high hospitality standard among our team
• Energize our team and help them understand our standards and expectations
• Interact with guests in a manner that promotes the warmth and friendliness of the lodges
• When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the lodges Multi-lodge support
• While primarily working out of one lodge, travel to other two lodges on a weekly basis
• Transport staff from time-to-time when needs arise
• Maintain relationships with management team at all three lodges, including attending selected management team meetings, trainings, etc.
• Be available as needed, where needed, to support operations and housing team with HR issues

MINIMUM PREFERRED EDUCATION & EXPERIENCE

• Human Resources Certification or similar
• 3 years prior HR administration or similar experience
• Service industry experience
• Experience living/working in rural/remote environment

COMPETENCIES/REQUIRED SKILLS AND ABILITIES

• Exceptional verbal and written communication skills
• Able to communicate well and professionally with line staff, peers and supervisors
• Poised and steady
• Organizational skills
• Attention to detail
• Able to follow instructions accurately
• Capable of self-management and prioritizing daily tasks
• Able to smile and provide warm, heartfelt hospitality to staff and guests
• Able to answer staff and guest questions and give appropriate guidance
• Able to work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
• Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards
• High integrity
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes living in a remote/rural environment
• Flexible with a whatever it takes attitude

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Frequent walking, twisting, bending, reaching, sitting, climbing stairs
• Lifting up to 30 pounds
• Work hours and schedule flexibility to support the needs of our multifaceted year-round
• hospitality businesses

DETAILS/BENEFITS

• Full time position available immediately
• Assistant Manager level position
• 40 hours of paid time off for first year
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off will be established
• Room and board available for fixed weekly cost both onsite and offsite

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary : $67,000