Lead Massage Therapist

Description

Rush Creek Lodge & Spa is looking for an experienced massage lead therapist to join our wellness team with the ability to perform Swedish, Deep Tissue, Sports, Reflexology & Hot Stone Massage. We are seeking a massage therapist that provides high quality service while creating a welcoming, professional and clean environment for clients. We are looking for someone that is passionate about what they do, bringing a warm and positive attitude to the Wellness team.

As a Massage Therapist in Yosemite, you will have the opportunity to provide rejuvenating and therapeutic experiences amidst the tranquility of nature. Embrace the opportunity to make a meaningful impact on the well-being of our guests while enjoying the unique privilege of working near the heart of Yosemite. If you are enthusiastic about promoting relaxation and rejuvenation amidst the natural wonders of Yosemite, we invite you to apply. 

The ideal individual is excited to support the development of an exceptional, professionally run, and friendly Wellness program and embraces working in a rustic environment in a relationship-oriented business.

California requires employees in a food service role to complete an ANSI-accredited Food Handler Program.  This will be completed during your onboarding if you do not already have a Food Handlers Certification.

Qualifications

ESSENTIAL JOB FUNCTIONS:

• Attend in-house training with the ultimate goal of being able to perform all massage services offered at the Spa as described in the Spa Menu.
• Teachable and open to new ideas and developing new skills
• Maintain a calm and welcoming attitude 
• Learn, demonstrate, and adhere to sequence and protocols for each massage service added to the skill set.
• Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
• Provide professional recommendation of retail products with the goal of 10% product sales to service revenue.
• Suggest service enhancements to improve guest experience and treatment goals 
• Retain guests by consistently providing excellent customer service. This includes anticipating guest needs, listening, and adhering to the standards for spa guest service.
• Encourage local guests to return and maintain a wellness self care regime.  
• Communicate guest issues to Spa Management.
• Promptly greet guests and provide spa guests with a tour of spa facilities when needed. Escort guests to and from the treatment room.
• Perform services keeping guest satisfaction as priority, while running on time for the next guest.
• Clean and sanitize work area as per departmental policies and state standards.
• Remove all soiled linen from the massage room(s) and deposit in the designated area.
• Operates all tools and equipment needed to perform the Spa such as hydraulic tables and heated equipment that enhance services but required to be maintained for safety. 
• Report all broken equipment to management immediately 
• Stock and organize massage room(s) with appropriate linens and supplies leaving the room ready and  picture perfect for the next guest. 
• Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
• Attend vendor training and events as assigned in order to offer well-informed recommendations to guests to facilitate continued wellness.
• Listen well, communicate effectively, and establish working relationships with other staff, management, and guests from diverse backgrounds.
• Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
• Adhere to dress and grooming standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
• Work productively and efficiently with or without supervision when performing tasks.
• Prioritize and meet time goals in a calm professional manner.
• Learn and retain knowledge of facts and information about Rush Creek Lodge, Evergreen Lodge, Firefall Ranch and Yosemite National park to encourage guest engagement and vacation experience. 
• Physically fit to provide up to 6 massages per day which includes, walking , twisting, bending, stooping , kneeling, crouching , crawling, reaching sitting, climbing stairs and lifting
• Assist with spa chores such as laundry, restocking, sweeping, wiping down counters, deep cleaning and whatever is assigned by management
• Act calmly and professionally in stressful situations.
• Demonstrate high moral character in handling lost items and valuables 
• Perform audits in software system
• Training therapists on all treatments
• Assist with monitoring meal breaks & communication with spa needs
• Daily monitoring of all therapists and esthetician staff
• Working with Spa manager on new treatments and standards
• Assist with the interviewing process for the BOH team
• Assist with all products and service offerings for BOH
• Present ideas to Spa manager for increased revenue 

Ideal qualifications include:

• CMT certified
• Education 500 training hours
• Spa experience
• Knowledge of Swedish, Deep Tissue, Sports, Reflexology, and Hot Stone Massage
• Willingness and desire to learn other massage modalities
• Exceptional people skills
• Excellent communication skills
• Interest in living on-site or in nearby housing
• Independent thinker with strong initiative, but comfortable working within a defined framework
• Leading a healthy, drug-free lifestyle
• High integrity
• Guest service oriented
• Self-motivated (takes initiative) with high standards
• Mature and personable with a relaxed nature

Work environment/physical demands

• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds maximum
• Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms
• Working with required chemicals
• Shifts of up to 8 hours per day, plus periodic additional overtime hours

Details

• Full time position available immediately
• 40 hours of paid time off per year
• Healthcare benefits available after 90 days
• 401K eligible with company match after 1 year
• Regular schedule with specific days off will be established
• Room and board available for fixed weekly cost both onsite and offsite

Salary : $20