What are the responsibilities and job description for the Recreation Assistant Guiding Manager position at First Light Resorts Llc?
We are looking for a warm, friendly individual with high standards who enjoys helping people and providing exceptional guest service for guests and employees alike. Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Lodge even more special and memorable for our guests. Ideal candidates will also have extensive in-person customer service and front desk/reservations experience. Having a background in Outdoor Experiential Education and Wilderness Medicine is preferred. We welcome career-oriented candidates.
Essential Functions/Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide our guests with the best in service, courtesy, and care.
- Assists guests with requests and/or complaints after regular office hours.
- Provides direction and oversight to Naturalist Guides in absence of the Recreation Manager.
- Works with Recreation Desk Staff and the Assistant Onsite Manager to maintain cleanliness standards in Recreation Areas.
- Ensures Naturalist Guides maintain cleanliness standards for tour vehicles.
- Participates in departmental strategy discussions and determination of goals and priorities.
- Works with the Recreation Manager to maintain tour vehicles and equipment.
- Stocks and cleans the guide supply area.
- Trains and does performance evaluations for Naturalist Guides.
- Works with the Recreation Manager to provide reports and itineraries to and maintain relationships with Yosemite National Park and Stanislaus National Forest.
- Performs functions of a Naturalist Guide
- Maintains guest relations by providing information to visitors and arranging guided and unguided recreation opportunities.
- Completes auditing procedures for the guided trip reservation system and point of sale systems.
- Uses best judgment and follows Recreation Emergency Action Plan in absence of Recreation Manager
- Possess and implement conflict resolution skills
- Complete department/shift checklists and/or reports for relevant shifts.
- Maintain a neat, clean and well-groomed appearance.
- Performs other related duties as assigned.
- Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment.
- When finding unsafe conditions and maintenance concerns, address them immediately by turning in maintenance Service Requests.
Competencies/Required Skills and Abilities
- Prior front desk/reservations/customer service or similar experience
- Ability to establish priorities, maintain boundaries, work independently, and proceed with objectives without supervision.
- Ability to meet consistent attendance.
- Must have excellent written and verbal communication skills.
- Ability to interact with colleagues, staff, supervisors and guests face to face.
- Excited about creating a warm inclusive atmosphere for guests & staff while maintaining high standards
- High integrity
- Guest service oriented and staff-focused
- Mature and personable with a relaxed nature
- Leading a healthy, drug-free lifestyle
- Dynamic, fun, and likes the outdoors
- Flexible with a whatever it takes attitude
- Can pass a mandatory pre-employment and random Drug and Alcohol screenings.
- Must possess a valid and clear driver license.
Supervisory responsibilities
- To take necessary steps to ensure excellent guest service.
- To utilize active listening to de-escalate conflict for both internal and external guests
- To respond immediately to any unsafe condition.
Work environment and Physical demands
- The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
- Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
- Ability to stand and move continuously.
- Lifting up to 50 pounds maximum.
- Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
- Ability to walk 5 miles on uneven terrain.
- Can drive for extended periods of time.
Details
- Full time position available immediately
- Room and board available for fixed weekly cost both Onsite and Offsite
- Potential Overnight shifts required
- Regular schedule with specific days off will be established
- Healthcare benefits available after 90 days
- 401K eligible with company match after 1 year
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
