Patient Service Representative

POSITION SUMMARY

As a Patient Service Representative, you will be the first point of contact for patients visiting the clinic. Your primary role is to provide exceptional customer service and administrative support to ensure a smooth and positive experience for patients. You will handle a variety of tasks, including appointment scheduling, registration, billing inquiries, and maintaining patient records.

ESSENTIAL DUTIES AND JOB RESPONSIBILITES

The essential functions include, but are not limited to the following areas:

Patient Check-In and Registration:

• Greet patients upon arrival and guide them through the check-in process.
• Collect and verify patient information, insurance details, and medical history.
• Ensure all necessary forms and documents are completed accurately.

Appointment Scheduling:

• Schedule and confirm patient appointments, including follow-up visits.
• Coordinate with healthcare providers to accommodate patient preferences and scheduling needs.

Insurance Verification:

• Verify patient insurance coverage and eligibility.
• Explain insurance benefits and assist patients with insurance-related inquiries.

Billing and Payments:

• Calculate and collect co-pays, deductibles, and outstanding balances.
• Assist patients with billing questions and resolving payment issues.

Record Management:

• Maintain accurate and up-to-date patient records in electronic health record (EHR) systems.
• Ensure patient privacy and compliance with healthcare regulations, such as HIPAA.

Customer Service:

• Provide friendly, professional, and empathetic customer service.
• Address patient concerns and resolve any issues they may have.

Communication:

• Effectively communicate with healthcare providers, staff, and patients regarding appointments, schedule changes, and other relevant information.

Administrative Support:

• Assist with various administrative tasks as needed, such as data entry, filing, and maintaining office supplies.

EDUCATION & EXPERIENCE REQUIREMENTS

• High school diploma or equivalent
• Previous experience in a clinical or urgent care setting is an asset.
• Knowledge of medical terminology and basic clinical procedures preferred.
• Attention to detail and commitment to patient confidentiality.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Ability to understand and adhere to established policies, procedures, and protocols.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Ability to work independently and as a member of various teams and committees
• Strong interpersonal skills.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player