What are the responsibilities and job description for the Deposit Operations Specialist position at First Merchants Brand?
First Merchants Bank is seeking a Deposit Operations Specialist to join our team! This position will perform a variety of tasks to support the back-office deposit operations function of the bank. It is critical that tasks are performed in a timely and accurate manner in accordance with regulatory requirements and department procedure. This position requires a candidate that is flexible in task assignment and has learned multiple functions within the department.
As part of this role, you will:
Has a thorough understanding of several major tasks and can serve as a backup while maintaining acceptable productivity and quality:
- Responding to internal customer phone inquiries and emails in a professional and accurate manner.
- Completing account maintenance requests.
- Processing requests for Tax Levies & Garnishments.
- Assisting Banking Centers with appropriate resolution of deceased accounts.
- Balancing and reconciling of internal accounts.
- Researching and processing of ATM & Debit Card disputes.
- Resolving daily exception items (i.e. NSF/ODs, Unposts, Chargebacks, Stop Payments).
- Reviewing over drafted accounts and performing necessary charge-offs, and reporting to collections.
- Research and resolve customer account adjustments.
- Assist in the creation and updating of procedures while routinely looking for ways to improve the process.
To be successful in this position, we require the following:
- High school diploma or equivalent (GED).
- Eighteen (18) months of banking operations experience or related financial services experience –or- One (1) year of experience as a deposit operations associate.
The following would be preferred, but not required:
- Prior Banking experience.
- Experience with Microsoft Outlook, Excel, and Word.
- Associate or Bachelor’s degree in business.
First Merchants offers the following:
- Base Pay PLUS Bonuses
- Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
