What are the responsibilities and job description for the Account Administrator II position at First Mid?
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e., bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
Responsible for supervising Customer Service and Administrative aspects of accounts assigned to key producer(s). May directly manage other team members including CSRs, other Account Administrators or other team members. May lead specific initiatives within department or division as assigned. Responsible for high-level service standards, retaining renewals, marketing new business and overseeing customer accounts. Represents First Mid Insurance Group and acts as an advocate for customers, partnering with our insurance companies and working as a team to meet the client’s needs.
Responsibilities include, but are not limited to:
Responsibilities include, but are not limited to:
- Delivers outstanding customer service at all times, including proactively anticipating customer needs, maintain frequent and professional customer communication and responding quickly to service requests.
- May manage or supervise other team members.
- May lead departmental or divisional initiatives on permanent or ad hoc basis.
- Maintains high degree of technical competence and industry/market expertise.
- Maintains policy expiration list to insure timely renewal and delivery of policies.
- Monitors accounts receivable balances on assigned accounts.
- Cross-sell insurance and bank services in a professional manner.
- Complete required training associated with job function.
- Performs other duties as required.
Qualifications
Education:
- Bachelor’s degree in a business-related field and two years’ experience in insurance preferred or a minimum of 5 years’ experience in commercial insurance.
Experience:
- Both an Illinois Insurance Producers license and a valid Illinois Drivers license are required
- Prior work with Excel, Word and related software is required.
Skills:
- Thorough knowledge of insurance products and coverages.
- Must be able to prioritize and manage multiple tasks with accuracy and thoroughness, with special emphasis on meeting deadlines.
- High level of organizational and communication skills.
- Ability to work respectively with diverse populations both internally and externally.
- Ability to empathize with customers and to respond appropriately.
- Proficient in Microsoft Office products with an emphasis in Excel.
- Thorough knowledge of Accord forms.
- May be required to work earlier or later than the normal workday.
- Must maintain an Illinois Producers license and a valid Illinois driver’s license.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
