BSA/Fraud Representative

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

The BSA & Fraud Representative is an entry-level position within the BSA & Fraud department. For BSA this team member will be responsible for supporting the bank’s Bank Secrecy Act Compliance Program by maintaining knowledge of the Bank Secrecy Act, Information Sharing, and Anti-Money Laundering regulations and performing duties in support of established policies and procedures. For Fraud this team member will be responsible for reports of suspected or confirmed fraudulent activity with a focus on providing solid customer service to both internal and external customers, via phone, email and tickets.

The ideal candidate will demonstrate a high level of integrity, be motivated to achieve desired results, maintain professionalism in all settings, hold themselves and others accountable, commit to the success of the bank, and work well in a team environment.

Responsibilities include, but are not limited to:

• Serves as the first point of contact to direct and/or respond to incoming communications from other departments within the bank as well as internal & external customers.
• Manage the ticket & email inbox correspondence for BSA & Fraud
• Manage the Fraud Support Hotline.
• Monitor newly established customers and accounts to ensure compliance.
• Perform due diligence reviews of high-risk customers in accordance with established risk modeling.
• Obtain and update missing and/or inaccurate customer information from established reports.
• Conduct reviews of potentially high-risk activity or entity types to maintain and/or update customer risk factors.
• Identify and escalate potentially suspicious activity identified through customer reviews.
• Reviews daily reports for instances of suspected/confirmed fraudulent activity.
• Work cases in our case management system and works with analyst for investigations.
• All other tasks as assigned by management.
  
  

Qualifications: Education/Experience:

• Associates degree is preferred.
• Banking / financial services or related experience is preferred but not required.
  
  

Skills:

• Strong customer service, verbal and written communication skills.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Ability to multi-task, work independently and/or collectively to meet deadlines.
• Excellent time management skills.
• Proficiency in Microsoft suite
• High degree of integrity, professionalism and confidentiality
• Can work independently as well as in a team environment.
  
  

First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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