What are the responsibilities and job description for the Universal Banker position at First Mutual Holding Company?
Apply Job Type Full-time Description Position Summary : The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch. This posting is open to Universal Banker Level 1, 2 and 3 depending on the qualifications and skills (see below). Duties and Responsibilities : Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over / short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures.Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions.Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products.Handles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification.Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns / keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system.Able to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy.May float to other bank branches as needed.Keeps up to date and complies with all bank policies / procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.Other Duties as assigned.The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC. Requirements Qualifications and SkillsUniversal Banker 1 Qualifications and Skills : 0-2 Years of banking experience is required. Experience handling cash is required.High School Diploma or equivalent is required.Experience in customer service is preferred.Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software / web portals is preferred. CRM is preferred.Driver's license is required (for float positions)Necessary competencies : Accountability Coachability Change ChampionCommunication Detail Orientation Organizational SavvyProcess Oriented Service Orientation Universal Banker 22-4 Years of banking experience is required. Experience must include cash handling and customer service. Experience handling cash is required.0-2 years of experience as a supervisor, mentor or team leader is preferred.Strong understanding of banking laws and regulations is required.Notary Public is preferred.High School Diploma or equivalent is required.Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software / web portals is preferred. CRM is preferred.Driver's license is required (for float positions)Necessary competencies : Active ListeningChange ChampionCoachingCommunication Conflict Resolution Organizational SavvyProcess Oriented Service Orientation Universal Banker 3 Qualifications and Skills : 3-5 Years of banking experience is required. Experience must include cash handling and customer service. Experience as a supervisor, mentor or team leader is required. Strong understanding of banking laws and regulations is required.Notary Public is required. NMLS number is required.High School Diploma or equivalent is required.Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software / web portals is preferred. CRM is preferred.Driver's license is required.Necessary competencies : Active ListeningChange ChampionCoachingConfidenceCritical ThinkingDelegationCommunication Organizational SavvyPhysical Environment for All Levels : While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push / pull, use hands, and see, hear and speak.The employee must occasionally lift and / or move up to 25 pounds.The noise level in the work environment is usually quiet to moderate.This position is performed in a retail bank setting.Employee must be able to work days and hours that branch is open including weekends and overtime as needed. First Mutual Holding Co. and First Federal Lakewood is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
