What are the responsibilities and job description for the Assistant Branch Manager position at First National Bank and Trust?
MINIMUM REQUIREMENTS FOR POSITION:
- High School diploma or equivalent required. College degree preferred.
- Minimum of three years retail banking sales and customer service experience
- Minimum of 1 year teller supervisory experience preferred
- Knowledge of consumer banking products and services
- Excellent customer service skills
- Demonstrated leadership ability
- Demonstrated ability to achieve assigned sales and service goals
- Strong interpersonal, oral and written communication skills and aptitude
- Ability to make decisions and work independently of direct supervision
- Demonstrated ability to work in a competitive environment
- Demonstrated ability to meet deadlines
- Professional image
- Technical proficiency
PRIMARY ACTIVITIES AND RESPONSIBILITIES:
- Manage daily operations of the branch in the absence of the Branch Manger
- Assists in managing customer service objectives including handling exceptions, complex issues, and complaints
- Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.
- Motivate Retail staff and maintain high morale levels
- Create customer centric sales and service strategies that build relationships and support strategic objectives
- Prospect new and expand existing consumer and business relationships
- Achieve assigned goals through the management of branch staff, assets and opportunities
- Participates in personnel decisions as appropriate including hiring, scheduling, disciplinary actions, and evaluating performance.
- Ensure acceptable branch audits
- Adhere to regulations and policies and procedures, using good judgment when making exception or approval decisions within assigned limits
- Promote the development of branch staff through coaching and training
- Develop action plans and delegate work and responsibility as appropriate
- Develop and maintain proficiency with job-related systems and equipment
- Communicate suggestions to improve profitability and efficiency of the Bank
