What are the responsibilities and job description for the Customer Relationship Specialist position at First National Bank - FNB Corporation?
Company Overview
FIRST NATIONAL BANK - FNB CORPORATION is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions.
Job Description
The incumbent is primarily responsible for communicating with customers through Video Teller sessions and telephone. The incumbent researches and resolves issues or concerns related to Bank products or services to ensure complete customer satisfaction. This includes:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing accurate information about Bank products and services.
- Maintaining customer confidentiality and adhering to Bank policies and procedures.
Required Skills and Qualifications
To be successful in this role, the incumbent must possess excellent communication and interpersonal skills. They must also be able to work independently and as part of a team, and have a strong understanding of Bank products and services.
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including competitive salary, medical and dental coverage, and opportunities for career growth and development.
