Teller Supervisor

Job Title: Teller Supervisor

Department: Operations

Date: 02.28.2023

Reports To: Senior Teller Supervisor or Branch Manager

FLSA Status: Non-Exempt

Summary Supervises and coordinates activities of workers engaged in receiving and paying out money while keeping records of transactions in banks.

Essential Duties and Responsibilities include the following. Maintains broad knowledge of bank policies and procedures. Demonstrates exceptional customer service and addresses customer questions and complaints. Assigns duties and work schedules for workers to ensure efficient functioning of department. Train and develop employees in customer service and banking procedures. Answers any questions tellers may have. Maintains harmony among workers and resolves grievances. Issues written and oral instructions. Conducts teller transactions and maintains teller drawer daily. Reviews and works teller reports daily. Approves checks for payment. Monitors and reviews financial institutions security procedures and control access to vault. Ensures and monitors supply of money for financial and teller needs based on legal requirements and business demand. Counts and records currency and coin in vault. Monitors and ensures supply of money for cash machines. Monitors functions and outages of cash machines. Assist in occasional ATM rebooting. Other Duties may be assigned.

Supervisory Responsibilities

Directly supervises multiple employees in the teller line. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include general teller responsibilities, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Teller supervisor will be responsible for resolving and/or addressing outages in accordance with the Bank's policies and procedures.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

- Demonstrates attention to detail.

- Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.

- Communicates changes and progress; manages project team activities.

- Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

- Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

- Writes clearly and informatively; able to read and interpret written information.

- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

- Inspires respect and trust; provides 1NB's vision to peers and subordinates.

- Communicates products, services, policy and procedure changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Maintains a knowledge of and cross sells the Bank's products and services.

- Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

- Exhibits confidence in self and others; motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

- Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters quality focus in others; improves processes; continually works to improve supervisory skills.

- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity. Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

- Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

- Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.

- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

- Reports potentially unsafe conditions; uses equipment and materials properly.

- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

- Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school graduate or equivalent combination of education, training, or experience. Minimum two years teller experience or equivalent experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Our Core Processor and Horizon Inquiry, OFAC Software, Document Storage Software, Intranet/Internet Web Site programs and other software as needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

First National Bank & Trust is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Teller: 2 years (Required)
• Supervising: 2 years (Preferred)

Ability to Commute:

• Lone Grove, OK 73443 (Required)

Work Location: In person