What are the responsibilities and job description for the Digital Commerce Associate- Rockland or Bangor position at First National Bank?
Description
Function: To provide service and support for both customers and customer facing personnel for the bank’s electronic suite of products, including but not limited to: Online Banking, Bill Pay, ACH, Remote Deposit Capture, Corporate Cash Management, etc.
Essential Duties:
· Perform and coordinate installs of the Remote Deposit capture product and any other electronic solution that requires on-site installation or assistance.
· Perform and coordinate customer facing side of ACH processing, including customer setup and installations
· Perform ‘level 2’phone support for customers with more complex electronic services issues. This includes trouble shooting customer issues and cross selling ancillary products and services.
· Act as subject matter experts for all products in our electronic suite in order to:
o Assist customer facing personnel in sales situations
o Assist customers directly with support questions about their electronic products and services.
o Assist the bank’s education manager with staff training
· Assist the Digital Commerce manager with new product implementations and upgrades to existing products and services
· Participate in Digital Commerce related projects
Requirements
EDUCATION:
- High School degree or equivalent
- Direct customer contact experience desirable
- Sales and computer experience desirable
EXPERIENCE
- Customer support experience
- Sales experience required
- Must have a minimum of five years’ experience in the Cash Management Industry
- Experience supporting a financial services network
- Technical writing, communication, and presentation experience
