Head Teller

Summary

Provides lead teller operational support within the branch ensuring all daily activities are performed. Performs exceptional customer service and demonstrates professional behavior in all teller interactions.

Essential Functions/Competencies

• Achieve a satisfactory level of technical skill or knowledge in teller operations including but not limited to compliance, loss prevention, Reg. CC holds, processing and balancing of official checks, teller drawers, vault, ATM, coin machine and ensures supply of money from Federal Reserve
• Works with management to ensure branch is properly staffed at all times and ensures that the banks quality reputation is maintained and projected
• May perform back up customer service duties when required
• Communications proactively and consistently with team members regarding developments and changes in bank operations, compliance, and loss prevention
• Creates an environment of commitment to compliance, including but not limited to the BSA/AML and OFAC Compliance Program which encompasses: acting with integrity even in difficult situations; completing training in a timely manner as well as making time for associates to complete their training; frequently highlighting compliance matters in meetings and discussions; setting an example for others in diligently reporting suspicious activity; and understanding both your individual and the organization’s responsibilities around fair and responsible banking and to use that knowledge to serve customers fairly and consistently.
• Exercises supervisory duties such as assigning, directing, and checking work of Tellers including but not limited to conducting Teller audits required by policy and procedures. May require performing backup supervisory responsibilities as directed by the Branch Manager.

The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

Position Type/Expected Hours/Travel
This is a full-time position. Hours of operation Monday through Thursday, 8:00 a. m. to 5:00 p.m., Friday 8:00 a.m to 6:00 p.m. and some Saturdays possible 8:45 a.m. – 1:15 p.m. This position could potentially require some travel to other branch locations.

Experience and Education Requirements

• High School Degree or equivalent required.
• Minimum of 2 years’ teller experience

Qualifications
High school diploma or GED
Banking experience
Proficiency in basic math
Strong customer service skills
Ability to handle cash transactions accurately
Familiarity with financial services industry
Knowledge of debits and credits
Experience in cash handling
Understanding of financial software
Ability to manage cash register
Strong attention to detail and accuracy

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

First National Community Bank is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

First National Community Bank is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 706-413-4181 and let us know the nature of your request and your contact information.

Job Type: Full-time

Pay: $15.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift

Experience:

• Teller: 2 years (Required)

Work Location: In person

Salary : $16 - $18