Training & Curriculum Specialist

Description

The Training and Curriculum Specialist will develop and provide training for both front and back office team members with a focus on new Teller and Branch/Contact Center MSR/ME/MSS training. They will also develop and provide training on additional topics relevant to the credit union as needed. The training curriculum will consist of classroom and on-the-job training with special emphasis on new hires. The Training and Curriculum Specialist must maintain up-to-date and proficient Teller and MSR/ME/MSS skills.

Duties And Responsibilities

• Assist with developing and delivering training for new hires.
• Assist with developing and delivering training for all new credit union initiatives (new products and services, new computer systems and software, new policies and procedures).
• Assist other departments in writing and maintaining procedures for their manuals.
• Participate on committees and/or special training projects as assigned.
• Deliver in person monthly training classes on topics relevant to back and front office staff.
• Keep and maintain attendance records for all training activities.
• Participate in professional development opportunities and training associations.
• Perform other duties as assigned.
  
  

Requirements

• A bachelor’s degree or equivalent training experience is required.
• Excellent PC knowledge and skills including proficiency in Microsoft Office Suite applications.
• Excellent communication and writing skills.
• Good organizational skills.
• Knowledge of adult learning styles and adapts instruction, as needed, to meet trainee needs.
• Flexibility in adjusting work schedule and ability to travel to branches or alternate locations for training.
• Possess a desire to assist others in their professional growth and development.
  
  

Physical Requirements

• None