Branch Manager - Paola

We are looking for a dynamic, community oriented individual to serve in a branch leadership role.

JOB SUMMARY:
Provide leadership, direction, and guidance for all branch bank activity to ensure the short- and long-term profitability of the facility, along with community citizenship.  Develops business by establishing and maintaining sound relationships with existing and potential customers.  Effectively supervises branch staff.  Ensures that sound banking practices are followed and that all regulations governing the branch banking functions are strictly observed.   Expected to deliver customer service as outlined in our “customer pledge” and “customer service standards” and adhere to our “code of conduct”.

PRIMARY DUTIES:

General / Supervisory:

• Effectively train inexperienced personnel in teller and new account functions.
• Maintain vault cash.
• Scheduling of teller and new accounts staff to maintain proper workflow.
• Responsible for input regarding hiring decisions.
• Manage cash flows monthly/cash reporting.
• Perform random teller audits.
• Maintain controls and procedures at the teller and new accounts level.
• Effectively utilizes staff to accomplish growth and profit objectives.
• Develops and motivates staff to meet required performance levels. 
• Ensure established security procedures are followed.
• Planning, directing, coordinating, monitoring, and evaluating all branch bank activities to minimize risk exposure, and to ensure that the bank effectively meets its goals and objectives, both short and long term.
• Represents the bank and provides leadership in key community activities including business, charitable, civic, and social organizations to maintain the bank’s image as that of a responsible corporate citizen.
• Assist with developing business relationships within the community of the specific branch.
• Conduct regular performance reviews, set goals & standards, coaches and mentors branch personnel.
• Maintains ongoing aggressive, sound program of business development to meet objectives.
• Participates in local community affairs and supports local activities. 
• Ensures maintenance is completed on physical property and equipment at the facility, as needed.

Teller Support:

• Familiar with all teller duties and aids and/or instructs as needed or required.
• Accepts checks for cashing, receives checking and related accounts; accepts deposits, verifies cash and endorsements, makes change, and issues receipts.
• Receives savings deposits, pays withdrawals after verifying balance and signature; redeems U.S. Savings Bonds. 
• Receives credit card and loan payments when payment due notice or installment loan coupon accompanies payments.  Processes credit card cash advances.
• Performs various balancing functions, including ATM, and vault.
• Processes night deposit and mail-in deposits.
• Sells cashier’s checks, and cash advances.
• Responds to customers inquiries as appropriate.
• Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of safety and security for the bank.  Services ATM according to schedule or need.
• May assist other tellers in locating cash discrepancies.
• Handles special or unusual customer transactions and resolves more difficult customer inquiries.
• Maintains proper workflow.

New Accounts Representative:

• Effectively explains various services/products available and assists customers in selecting appropriate services/products.
• Opens various types of new accounts.
• Verifies and processes changes to existing account.
• Processes customer check orders.
• Prepares letters to customers and completes required responsibilities within “customer on boarding” process.
• Helps customers to balance checking accounts.
• Aids with stop payments and wire transfers.

SKILL REQUIREMENTS:

Required:  Two years banking experience or equivalent combination of education and/or experience.  Must be able to perform all over-the-counter customer services.  Must exercise accuracy, alertness, good judgment, courtesy, tact, patience, and professionalism.  Efficient in Microsoft computer applications (MS Word, MS Excel, MS Outlook).  Must, at all times, maintain confidentiality of the Bank’s records and customer transactions, as well as a high degree of personal integrity.  MUST have the ability to coach effectively, multi-task and manage projects effectively. 

Preferred:  Prior supervisory/management experience.  Expert knowledge and experience in the operation and function of a bank.  Must possess strong management abilities and be able to recognize and foster other management personnel.  Also, must possess demonstrated strong leadership qualities, good communication and sales skills, decision-making abilities, and a high degree of personal integrity.  Ability to manage branch banking personnel engaged in retail operations to achieve profit, growth, and customer service objectives.  Good sales skills and ability to develop business.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is required to communicate verbally, and effectively with others, sit, stand, walk, and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects.  The employee is required to reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.   This position requires the ability to review detailed documents and read computer screens.  This position requires the ability to review detailed documents and read computer screens.