What are the responsibilities and job description for the Teller-Elwood position at First Option Bank?
Provides customers in reception area with a complex variety of account-related service assistance. Shares responsibility in the branch for basic teller duties. Expected to deliver customer service as outlined in our “customer pledge” and “customer service standards”. Researches customer inquiries and resolves problems appropriately. Performs data input verification and file maintenance.
GENERAL:
• Greets and directs customers in person and on the phone.
• Explains various services/products available and assists customers in selecting these services/products which best meet their needs.
• Maintains confidentiality of customer accounts.
• Routinely check internal bank email and other bank communications, responding to communications in a time frame appropriate to the communication received.
• Clean and maintain work area with necessary supplies
TELLER:
• Accepts and processes transactions for deposit and loan accounts.
• Process money orders, cashier’s checks, and other bank services.
• Complete change orders.
• Processes credit card cash advances.
• Ensure accuracy of work by reviewing work for possible errors or encoding necessary prior to scanning.
• Scanning of teller work for processing.
• Use Image Center to review/research proof items for corrections when necessary.
• Perform service requirements to the ATM
• Under dual control process night deposit, drop off and mail-in deposits.
• Responds to customers’ inquiries, by phone or in person, as appropriate.
• Balance and maintains proper cash level in drawers, keeps cash secure, and maintains a high level of safety and security for the bank.
• Provide cleaning and maintenance to teller equipment such as coin counter, scanner, etc. on a regular basis.
• Assist with managing/answering phone calls.
OTHER:
• Attend/complete required annual training.
• Actively involved in community activities.
• Participates, when possible, in bank activities.
• Performs other tasks requested by supervisor as they relate to the Bank and its functions
GENERAL:
• Greets and directs customers in person and on the phone.
• Explains various services/products available and assists customers in selecting these services/products which best meet their needs.
• Maintains confidentiality of customer accounts.
• Routinely check internal bank email and other bank communications, responding to communications in a time frame appropriate to the communication received.
• Clean and maintain work area with necessary supplies
TELLER:
• Accepts and processes transactions for deposit and loan accounts.
• Process money orders, cashier’s checks, and other bank services.
• Complete change orders.
• Processes credit card cash advances.
• Ensure accuracy of work by reviewing work for possible errors or encoding necessary prior to scanning.
• Scanning of teller work for processing.
• Use Image Center to review/research proof items for corrections when necessary.
• Perform service requirements to the ATM
• Under dual control process night deposit, drop off and mail-in deposits.
• Responds to customers’ inquiries, by phone or in person, as appropriate.
• Balance and maintains proper cash level in drawers, keeps cash secure, and maintains a high level of safety and security for the bank.
• Provide cleaning and maintenance to teller equipment such as coin counter, scanner, etc. on a regular basis.
• Assist with managing/answering phone calls.
OTHER:
• Attend/complete required annual training.
• Actively involved in community activities.
• Participates, when possible, in bank activities.
• Performs other tasks requested by supervisor as they relate to the Bank and its functions
