What are the responsibilities and job description for the IT Technician position at First Orion?
First Orion is seeking a candidate for the IT Technician position that reports to IT Lead. The IT Technician ensures that internal users and infrastructure needs are met to allow completion of corporate goals. They will work closely with all staff members to resolve individual and companywide system issues.
What you’ll be doing:
- Internal User Support - equipment ordering, configuration, maintenance, access control, support ticket processing, printers, video conference systems, and other Office technical needs
- Infrastructure- Access Control, Maintenance, Monitoring, and On Call Response to issues
- Documentation and adherence to IT policies, procedures and best practices
- SLA adherence, capacity planning and reporting
- Assist Operational Teams as needed
What you’ll need:
- 3-4 years of experience in a customer support or call center position
- Installing, supporting and troubleshooting Office365 products and other Windows compatible software
- Installing, supporting and troubleshooting Windows and MAC OS endpoints
- Communication and problem solving skills
- Passionate about customer service, good work ethic, ability to identify process improvement and work under
Bonus Points:
- Higher education such as Bachelor’s/Master Degree, or certifications for A , Net , Microsoft Certifications
- Great nice-to-have knowledge/experience with AWS, SQL, Aruba, Surface Hubs, conference systems, knowledge of mainstream mobile device platforms
- Project Manager skills if applicable
Company Benefits:
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion:
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
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First Orion has been voted a Great Place to Workwith top rankings in every category.
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Learn more about what our employees have to say on our First Orion Glassdoorpage and watch ourPeople First Diversity Statement/Video.
- First Orion Culture Cornerstonesare at the core of everything we do here.
Disclosure:
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice, based on the changing needs of our business. At this time, we are not able to sponsor visas, such as H-1B, for this particular position. First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
