What are the responsibilities and job description for the Customer Service Representative position at FIRST PIEDMONT CORPORATION?
Job Summary:
The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.
Duties and Responsibilities:
- Respond to customer inquiries in person, via phone and email.
- Resolve customer complaints in a professional manner.
- Process work orders and customer payments.
- Provide product and service information and guidance
- Document and update customer records based on interactions
- Follow up with customers to make sure their issues are resolved
- Identify and escalate complex issues when necessary, to the appropriate department
- Maintain a positive and empathetic attitude towards customers
- Stay updated on product knowledge and company policies
