Operations Manager

Job Overview

We are seeking a skilled and experienced Operations Manager to oversee daily operations, ensuring efficiency and effectiveness across all service and delivery processes. This leadership role requires a strong mechanical background, exceptional customer service skills, and proven experience in logistics and team management. The ideal candidate will be responsible for coordinating appliance-related systems, equipment repairs, and delivery services, ensuring smooth and streamlined operations.

Key Responsibilities

• Oversee daily operations, ensuring all processes run efficiently and meet company standards.
• Manage logistics related to the transportation and delivery of home appliance-type equipment using trucks, trailers, and box trucks.
• Lead and support a team of service technicians and delivery personnel, fostering a collaborative and high-performance work environment.
• Maintain high levels of customer satisfaction by ensuring prompt, reliable service and effective communication.
• Coordinate maintenance, repair, and troubleshooting of appliance-type and other mechanical equipment.
• Develop and implement operational strategies to optimize resources and improve service efficiency.
• Train staff on equipment assembly, operation, and safety protocols, ensuring compliance with industry standards.
• Analyze operational performance metrics to identify areas for improvement and implement process enhancements.

Qualifications & Skills

• Proven experience in operations management, logistics, or a similar role.
• Strong mechanical knowledge with hands-on experience in home appliance-type equipment preferred.
• Familiarity with logistics management, including delivery driver responsibilities and fleet coordination.
• Excellent customer service skills with a focus on client satisfaction and problem resolution.
• Ability to perform equipment repairs and troubleshoot technical issues effectively.
• Experience in equipment assembly and reading schematics is highly desirable.
• Strong leadership abilities, with experience managing and motivating teams.
• Exceptional organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment with a proactive and results-oriented mindset.

Why Join Us?

We offer a collaborative and growth-oriented work environment, where your leadership and expertise will make a direct impact. If you are a driven, detail-oriented professional with a passion for operational excellence, we encourage you to apply and become a key part of our team.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Location:

• Jacksonville, FL 32256 (Required)

Ability to Commute:

• Jacksonville, FL 32256 (Required)

Ability to Relocate:

• Jacksonville, FL 32256: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $40,000 - $70,000