What are the responsibilities and job description for the Personal Banker position at First PREMIER Bank?
Location : Madison, SD Shift : M-F 8 AM - 5PM Job Schedule : Full-time Company : First PREMIER Bank About the Role Assist Retail Bankers and Managers with sales and servicing activities.
Provide support to all areas of the Branch, including lobby assistance.
Sell and originate personal loan and deposit accounts. Job Duties and Responsibilities
- Open deposit accounts, renew Certificates of Deposit and originate Easy Access lines of credit.
- Emphasis on the on-boarding process to cross sell products and services at account opening.
- Cross - Sell additional Bank services and refer prospects to Personal Bankers and other departments within the bank.
- Open, close, and maintain safe deposit boxes.
- Perform consumer loan processing tasks; obtain financial information for consumer loan applications and gather other supporting financial information.
- Complete service events to update customer information.
- Handle customer inquiries for information and assist with resolving fraud, disputes etc.
- Assist and support any call program activities.
- Understand all regulatory expectations and changes as they relate to bank deposits and lending.
- Prepare loan documents, board loans, process disbursements, ensure all regulatory concerns are addressed, prepare and send completed loan file to Loan Servicing.
- Notarize documents.
- Perform other receptionist duties as needed; professionally administer telephone calls, greet and direct bank customers and visitors.
- Independently prepare / complete, review and take action on weekly, bi-weekly and monthly reports as needed.
- Maintain full understanding of bank products and their value / benefit to customers need.
- Thorough understanding of account and loan opening platforms and other applications within the core system.
- Participate in community events creating brand awareness.
- Meet goals as assigned, keeping personal and branch objectives in mind.
- Provide quality customer service with accuracy, efficiency and confidentiality.
- Able to successfully handle higher approval authority.
- Able to underwrite small, non-complicated loans to include : Complete detailed applications Understand credit bureau Complete underwriting Decision the loan, upsell and cross sell other products Execute loan documents and close Knowledge of IRA’s. Able to process and service business loan requests Possess thorough knowledge of real estate procedures, underwriting and processing. Assist in training of new PBA’s
- Expand existing relationship through direct customer contact and outbound sales calls.
- Establish a successful referral network to grow new customers.
- Make outside sales calls to current and prospective customers to seek out new opportunities to provide additional Bank products and services.
- Working knowledge of the Fair Debt Collections Practices Act and able to successfully manage delinquent accounts. Skills and Qualifications
- Must possess working knowledge of Retail Banking processes and procedures.
- Combination of education / experience that would enable incumbent to meet essential functions and required competencies of the position.
- Needs appropriate licenses for ancillary products.
- Basic computer skills and proficiency of the English language.
- Exceptional verbal and written communication skills.
- Ability to concentrate and work independently.
- Attention to detail, analytical and problem-solving skills.
- Capacity to learn, adapt to change, and become proficient quickly.
- Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold the PREMIER Way. Competitive Benefits Package
- Full medical benefits when working 20 hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
