MSR

Job Description

Job Title:                                MSR - I

Pay Band /Status:                A / Non-Exempt

Reports To:                            Branch Manager

Position Summary:

This position will provide quality member service by performing financial transactions and cross servicing credit union products and services to meet the members’ needs, understand and comply with all state and federal regulations and laws, and ensure compliance with all governing regulations, especially Bank Secrecy Act requirements. Currency Transaction Reports and monitoring and reporting as appropriate any suspected suspicious activity.

Each and every experience our members have are to be provided in a positive and professional manner.  The teller line is the member’s first impression therefore, member service is our top priority. Must fully understand credit union products and services and be able to assist members to use these products and services.  Has the responsibility to have a cooperative and positive attitude toward members and credit union staff while maintaining a professional appearance and demeanor.

 Position Responsibilities:

• Greet and welcome members to the credit union in a courteous, professional and timely manner
• Provide prompt, accurate and efficient member transactions
• Processes incoming mail or email transactions as needed
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and money orders.
• Maintain an up-to-date and comprehensive knowledge on all credit union products and services
• Maintain up-to-date and comprehensive knowledge of policy and procedures in which the credit union follows including robbery and personnel
• Promote all services offered by the credit union as it pertains to member’s needs and benefits of having such products
• Keep members informed of credit union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services
• Understanding and monitoring of fraud prevention and detection procedures
• Balance cash drawer at designated times to computer totals
• Scan daily work and perform such other teller functions that might be needed from time to time
• Ensure that teller station is kept clear of clutter and area is kept clean
• Have a thorough understanding of BSA and other rules and regulations that apply to member transactions.

• Perform all other duties as assigned
• Performs any and all functions necessary for the achievement of prescribed objectives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements

High school education plus one to two years’ experience in a financial service setting.  Good customer service and computer skills.