What are the responsibilities and job description for the Deposit Operations Specialist - Charleston position at First Reliance Bank?
Deposit Operations Job Summary
At First Reliance Bank, our Deposit Operations Team is responsible for highly complex, highly specialized technical tasks, problem-solving, and troubleshooting. Our Deposit Operations Team is expected to deliver the highest level of accuracy in task completion, timely responses, and superior service. This is vital to ensure internal and external customer service, compliance with Regulations, and First Reliance Bank policies and procedures. We are community leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we're looking for a Deposit Operations Specialist to join our Team!
The ideal candidate will have experience with banking processes, deposit operations, risk/fraud, and customer service. Your contribution will reinforce our reputation as a trusted bank in the communities we serve.
**Schedule: 7:00am to 6:30pm (or later as needed) Monday - Friday (Weekends as needed) - Rotating Shifts to include: 7-4, 8-5, 9-6, 9:30-6:30)
**Remote/In Office: Hybrid (7-4, 9-6, 9:30-6:30 weeks at home, 8-5 weeks in the office)
**This position is offered in our Charleston Market and Florence Market**
Deposit Operations Duties and Responsibilities:
- Disputes & Fraud - Accurately and timely process dispute requests for ACH and Debit Cards, process documentation and log Check Forgery, Alteration, and Endorsement issues, and reconcile all related reports and accounts compliant with all regulations, rules, and laws
- Deposit Reconciliation - Accurately and timely reconciliation; Exceptions are identified and cleared per the procedural requirements; Perform root cause analysis of exception items to reduce re-occurrence of items
- Wire Transfers - Accurately and timely processing of wires per the procedural requirements
- Deposit Operations Administration - Accurately and timely research issues and support all Deposit Operations tasks, including but not limited to: Deposit Reconciliation
- System Report Review - Review of Synergy Reports
- Scanning & Indexing - Ensure work is scanned and responsible for the efficient management of scanning workflow to enable bank associates to access information quickly.
- Subject Matter Expert - Subject matter expert for systems used in deposit operations process; Assist with development and documentation of departmental procedures; Assist with resolving outstanding audit or regulatory issues; Assist with departmental Monthly Reporting.
- Quality Control - Review New Account Documentation, as well as, other documentation and processes to ensure regulatory compliance and procedural compliance.
- Audits - Daily tasks must meet all regulations, laws, and rules and pass all potential internal and external audits, including the documentation of all daily tasks, communications, and research
- Organization - Daily tasks, communications, and research are required to be counted, logged, scanned, and indexed daily to be available at any time by request
Deposit Operation Requirements and Qualifications:
- High school diploma
- Experience in banking; 3-5 years minimum
- Experience in ACH/debit card disputes and check fraud; 1 year minimum
- Strong analytical skills with the highest attention to detail
- Troubleshooting skills - Accounting, Bookkeeping, and Balancing skills preferred
- Exposure to banking systems usage preferred (Jack Henry - Hosted SilverLake, Apiture, DirectLine Wire, etc.)
- Advanced Verbal, written communication, and customer relation skills
- Ability to interact and contribute to a team environment with all strength levels and independently
- Ability to handle a high demand environment to support internal and external customers with all their needs quickly and accurately
- Continuous positive attitude
- Advanced ability to use a variety of software tools: Microsoft Word, Excel, Outlook, Teams, Adobe Reader, Fax Machines, Multifunctional Scanner/Copiers
- Personal Organization - Keeps information organized and accessible, maintains clean functional workspace, works systematically/efficiently, and manages time well. Must keep all work scanned and filed daily.
- Procedure Writing Experience
